CX Program Manager: Data-Driven, Cross-Functional Impact

Port.io; Austin (TX); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Port is seeking a strategic, data-driven Program Manager to lead and scale our CX programs. This role partners cross-functionally to align CX initiatives with business objectives, create systems to track and measure program outcomes, and continually optimize operations through data insights and structured experimentation.

Based in Austin or Boston, the candidate will design KPIs, drive ROI analysis, and implement data-informed experiments to continuously improve customer outcomes.

Qualifications

• 5+ years in program management, operations, or CX roles.
• Experience scaling cross-functional programs.
• Strong analytical and data storytelling skills.
• Experience building frameworks to measure success.
• Excellent communication and stakeholder skills.
• Proficient PM tools and data tools.
• Based in Boston or Austin, in-office 3 days/week.

Responsibilities

• Translate CX vision into scalable programs.
• Lead end-to-end CX initiatives across segments.
• Design frameworks to measure KPI and ROI.
• Use data to assess performance and drive action.
• Collaborate with CS, Product, Support, Marketing, Sales, Analytics.
• Develop concise program reports for leadership.
• Drive process automation and standardization.

Skills

Data storytelling

Analytical thinking

Program mgmt

Cross-functional

Stakeholder mgmt

Tools

Notion

Asana

Jira

Smartsheet

Excel

Looker

Tableau

Job description

Port is seeking a strategic, data-driven Program Manager to lead and scale our CX programs. This role partners cross-functionally to align CX initiatives with business objectives, create systems to track and measure program outcomes, and continually optimize operations through data insights and structured experimentation.

Based in Austin or Boston, the candidate will design KPIs, drive ROI analysis, and implement data-informed experiments to continuously improve customer outcomes.