Senior Program Manager, Cloud & Infrastructure Delivery

Rackspace Technology; United States; Hybrid; USD 120,000 - 175,000; Full time

Job summary

Rackspace Technology seeks an experienced Senior Project Manager to lead complex, high-value customer projects from initiation to closure. You will serve as the senior delivery lead, ensuring governance, commercial performance, and trusted customer partnerships.

You will maintain executive-level relationships, manage risks and growth opportunities, and deliver projects on time, within budget, and to quality standards. Remote work and occasional travel may apply, with some roles hybrid in the US.

Qualifications

• Minimum 8 years of project management delivering complex technology projects.
• Bachelor’s degree in Business, Technology, or related field; degree preferred.
• PMP certification required.
• Experience in external client-facing professional services, managed services, cloud, or IT infrastructure.
• Experience delivering Statements of Work (SOW) based projects for clients.
• Proven success managing enterprise-scale customer engagements.
• Strong external customer-facing experience with executive relationships.
• Experience delivering private cloud, infrastructure, networking, migration, hosting, managed services, or digital transformation.
• Strong financial management and commercial awareness.
• Excellent risk, issue, dependency, and change management.
• Experience managing global and geographically dispersed teams.

Responsibilities

• Lead complex infrastructure, cloud, transformation, migration, managed services, and professional services projects from inception through closure.
• Establish and manage project governance frameworks, delivery methodologies, reporting structures, and decision-making forums.
• Develop and maintain project plans, schedules, budgets, forecasts, RAID logs, dependencies, and resource plans.
• Ensure successful delivery against scope, cost, quality, schedule, and business outcome objectives.
• Manage project change control processes and ensure appropriate governance of scope and commercial variations.
• Proactively identify, manage, and resolve project risks, issues, and dependencies.
• Drive project teams to deliver customer outcomes whilst maintaining high standards of quality and customer satisfaction.
• Ensure smooth transition of delivered services into Business-As-Usual operations.

Skills

Project management

Stakeholder management

Executive communication

Financial management

Leadership

Risk & change management

Education

Bachelor's degree in Business or Technology

PMP certification

Job description

Rackspace Technology seeks an experienced Senior Project Manager to lead complex, high-value customer projects from initiation to closure. You will serve as the senior delivery lead, ensuring governance, commercial performance, and trusted customer partnerships.

You will maintain executive-level relationships, manage risks and growth opportunities, and deliver projects on time, within budget, and to quality standards. Remote work and occasional travel may apply, with some roles hybrid in the US.