Senior Manager, Private Cloud Delivery & Services

Rackspace Technology; United States; Hybrid; USD 132,000 - 194,000; Full time

Job summary

Rackspace Technology is seeking a Senior Manager, Professional Services Delivery to lead a delivery team responsible for successfully executing private cloud, infrastructure transformation, migration, and consulting engagements.

This is a working leadership role combining hands-on delivery leadership, staffing decisions, and process improvement to ensure customer commitments are met on time, with quality, and within budget.

Qualifications

• 8+ years of experience in Professional Services, consulting, infrastructure delivery, or enterprise technology services.
• 3+ years of experience managing technical teams or delivery projects.
• Experience leading customer programs and technology implementations.
• Background in workforce planning, resource management, and utilization tracking.
• Experience reviewing Statements of Work, delivery estimates, and commercial commitments.
• Comfortable presenting to stakeholders and leading customer-facing discussions.

Responsibilities

• Own delivery for a portfolio of Professional Services engagements across private cloud, infrastructure modernization, migration, and transformation projects.
• Act as the escalation point for delivery, staffing, and project risks within your team.
• Make sure projects are properly staffed, tracked, and governed to meet customer and business expectations.
• Take ownership of customer satisfaction, delivery quality, and project financial performance.
• Lead and develop architects, consultants, engineers, and delivery professionals on your team.
• Coach team members, manage performance, and support career growth and succession planning.
• Identify skill gaps and recommend hiring, training, or partner support to meet upcoming demand.
• Build a culture of accountability, collaboration, and continuous improvement.

Skills

Delivery Leadership

People Leadership

Capacity Planning

Governance

Stakeholder Communication

Education

Bachelor's degree in Business, Technology, Engineering, CS or related field

Tools

VMware Cloud Foundation (VCF)

Job description

Rackspace Technology is seeking a Senior Manager, Professional Services Delivery to lead a delivery team responsible for successfully executing private cloud, infrastructure transformation, migration, and consulting engagements.

This is a working leadership role combining hands-on delivery leadership, staffing decisions, and process improvement to ensure customer commitments are met on time, with quality, and within budget.