Senior Program Manager: Client Onboarding & Operations

Calculated Hire; Charlotte (NC); On-site; USD 110,000 - 140,000; Full time

Job summary

Calculated Hire seeks an experienced Business Execution Consultant 4 (BEC 4) to support client onboarding and client maintenance initiatives within the CIB Operations team in Charlotte, NC.

The role partners across Operations, Product, Technology and leadership to manage deliverables, drive process improvements and execute strategic priorities with strong BA, program/project management and communication skills in an Agile environment.

Qualifications

• 5+ years of experience in Management Consulting, Strategy Consulting, Business Operations, Business Analysis, or equivalent.
• Strong Business Analyst / Business Analysis skills, including requirements gathering, process analysis, documentation, and solution development.
• Demonstrated experience owning and executing standalone projects or initiatives with limited oversight.
• Experience with program or project management, including managing timelines, deliverables, dependencies, risks, and stakeholder expectations.
• Strong written and verbal communication and presentation skills with the ability to communicate effectively with both business partners and leadership.
• Ability to lead cross-functional working groups and drive accountability across stakeholders.
• Experience working in an Agile environment.
• Experience with JIRA or similar project management/workflow tools.
• Ability to analyze complex business problems and develop practical recommendations and solutions.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and execute cross-functional initiatives supporting CIB Operations client onboarding and client maintenance processes.
• Own standalone projects from planning through execution, ensuring deliverables are completed on time and aligned with business objectives.
• Gather and document business requirements, conduct fact finding, analyze processes, and translate business needs into actionable solutions.
• Partner with stakeholders across Operations, Product, Technology, and other business functions to drive project execution and issue resolution.
• Develop project plans, track milestones and dependencies, identify risks and issues, and drive accountability across stakeholders.
• Facilitate working sessions and group meetings, communicate project status, and provide clear updates to leadership and business partners.
• Identify process gaps, inefficiencies, and opportunities for improvement within onboarding and client maintenance workflows.
• Support strategic initiatives by evaluating business impacts, developing recommendations, and helping implement approved solutions.
• Utilize data and business analysis to support decision-making and resolve complex or multifaceted business issues.
• Work within an Agile environment and leverage tools such as JIRA to manage project activities, requirements, and deliverables.
• Collaborate with Business Execution team members and leadership to support broader CIB Operations priorities.
• Influence and guide less experienced team members as appropriate.

Skills

Business analyst skills

Program/project management

Communication skills

Agile experience

Tools

JIRA

PowerPoint

Job description

Calculated Hire seeks an experienced Business Execution Consultant 4 (BEC 4) to support client onboarding and client maintenance initiatives within the CIB Operations team in Charlotte, NC.

The role partners across Operations, Product, Technology and leadership to manage deliverables, drive process improvements and execute strategic priorities with strong BA, program/project management and communication skills in an Agile environment.