Senior Program Manager – Bus Bridging & Operations

SoundTransit; Seattle (WA); Hybrid; USD 81,000 - 176,000; Full time

Job summary

Sound Transit in Seattle is seeking a Senior Program Manager - Bus Bridging to oversee the development, coordination, and delivery of a bus bridging program with operating partners and internal teams.

You will drive KPI-based performance, define recovery options, monitor trends, and ensure compliance with agency policies while collaborating across departments to support service disruptions and maintain safety and quality.

Qualifications

• Bachelor’s degree in a relevant field and five years of transit operations experience.
• Experience managing large, complex transit programs.
• Ability to work in a collaborative environment with partners.

Responsibilities

• Provide support to drive KPIs against service standards.
• Define and establish a bus bridging program and communication plans.
• Coordinate daily with third-party partners to manage KPI trends.
• Document performance trends and assist budget development.
• Ensure compliance with policies and safety practices.

Skills

Bus Operations planning

Public transportation principles

Contract management

Policy and procedure development

PowerBI

Excel

Education

Bachelor's Degree in Business Management, Public Transportation, Business Administration, or related field

Tools

PowerBI

Excel

Job description

Sound Transit in Seattle is seeking a Senior Program Manager - Bus Bridging to oversee the development, coordination, and delivery of a bus bridging program with operating partners and internal teams.

You will drive KPI-based performance, define recovery options, monitor trends, and ensure compliance with agency policies while collaborating across departments to support service disruptions and maintain safety and quality.