Senior Program Manager

CSP; Auburn Hills (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

CSP in Auburn Hills, MI seeks a Senior Account Manager to drive strategic growth for key automotive, industrial, and heavy truck accounts. You will own long-term account strategies, mentor junior staff, and lead cross-functional teams across sales, engineering, and operations.

The role emphasizes executive-level communication, complex negotiations, and revenue profitability through new business and account expansion. Travel up to 25% is required.

Qualifications

• 8+ years of progressive account management or sales experience.
• Proven success managing complex or strategic customer accounts.
• Strong understanding of OEM and Tier 1 sourcing and product development cycles.
• Advanced negotiation and commercial strategy experience.
• Executive-level communication and presentation skills.
• Ability to travel to customer and company locations up to 25%.

Responsibilities

• Owns and manages strategic customer accounts.
• Develops and executes account strategies to grow revenue and profitability.
• Leads quotation strategy and commercial negotiations.
• Presents complex commercial and technical proposals to customer leadership.
• Leads cross-functional teams supporting customer programs and launches.
• Oversees program lifecycle management and escalation resolution.
• Supports forecasting, budgeting, and long-range planning.
• Mentors Account Managers and Inside Sales Specialists.
• Documents opportunities in the CSP account planning tool and regularly tracks and reports progress, activity, and outcomes.

Skills

Account management

Negotiation

Executive communication

Cross-functional leadership

Education

Bachelor’s Degree in Engineering, Business, or related field

Advanced degree preferred

Job description

The Senior Account Manager is responsible for the strategic management and growth of key customer accounts within the automotive, industrial, or heavy truck markets. This role leads complex, high-value customer relationships, drives new business acquisition, and provides leadership across cross-functional teams. The Senior Account Manager owns long-term account strategies and may mentor Account Managers or Inside Sales personnel.

Essential Job Functions

• Serves as the voice of the customer by communicating customer needs, priorities, and concerns internally and escalating issues to the appropriate cross-functional teams for timely resolution.
• Owns and manages strategic customer accounts.
• Develops and executes account strategies to grow revenue and profitability.
• Leads quotation strategy and commercial negotiations.
• Presents complex commercial and technical proposals to customer leadership.
• Leads cross-functional teams supporting customer programs and launches.
• Oversees program lifecycle management and escalation resolution.
• Supports forecasting, budgeting, and long-range planning.
• Mentors Account Managers and Inside Sales Specialists.
• Documents opportunities in the CSP account planning tool and regularly tracks and reports progress, activity, and outcomes.

Qualifications and Requirements

• Bachelor’s Degree in Engineering, Business, or related field, or equivalent experience; advanced degree preferred.
• Minimum 8 years of progressive account management or sales experience.
• Demonstrated success managing complex or strategic customer accounts.
• Strong understanding of OEM and Tier 1 sourcing and product development cycles.
• Advanced negotiation and commercial strategy experience.
• Executive-level communication and presentation skills.
• Ability to travel to customer and company locations up to 25%.