Senior Program Manager

eTeam; Atlanta (GA); On-site; USD 96,432 - 103,320; Full time

Job summary

A leading technology firm in Atlanta is seeking a seasoned Senior Program Manager to lead complex digital and operational initiatives. The ideal candidate will have over 10 years of experience in program/project leadership within QSR or large retail settings. This position demands adept communication skills and the capability to manage multi-brand integrations effectively. A deep understanding of digital ordering and delivery systems is crucial, along with familiarity with tools such as Jira and Confluence. This role offers a competitive pay range of $70.00 - $75.00 per hour without benefits.

Qualifications

• 10–15+ years program/project leadership experience in QSR or large retail.
• Strong Simphony POS background preferred, Brink/Toast helpful.
• Hands on with multi brand or multi POS environments.

Responsibilities

• Drive design, build, testing for multi brand combo stores.
• Align and integrate the digital platform with third parties.
• Manage dependencies, SLAs, and testing.

Skills

Program/project leadership in QSR or large retail

Execution in multi brand or multi POS environments

1P/3P delivery orchestration

Cross functional communication and alignment

Governance and financial fluency

Tools

Jira

Confluence

ServiceNow

PowerPoint

Excel

Job description

Pay Range: ($70.00 – 75.00)/hr on W2 all-inclusive without benefits

Role Summary

We’re seeking a seasoned, hands on Senior Program Manager to lead most complex digital/operations initiative to date. The role orchestrates cross functional delivery across MBDP (owned ordering platform), Vromo (driver/dispatch & 3PF tracking), Simphony POS upgrades, Auth0 (tenant/permissions), Partner Integration Platform, and Data/Reporting, with heavy stakeholder visibility and tight timelines. The PM must be Atlanta based, calm under pressure, an exceptional dot connector, and strong at driving cross functional alignment and communication.

Key Responsibilities

• Drive design, build, testing for multi brand combo stores with 1P (owned) and 3P (3rd Party) delivery orchestration.
• Coordinate Simphony POS current? future state, above store systems, store operations readiness, training, and rollout sequencing.
• Align and integrate the digital platform with third parties: (Vromo, Auth0 (tenant/permissions), Partner Integration Platform, and POS Adapters) for multi menu/multi POS environments.
• Run a tight governance cadence across Product, Engineering, Store Ops, Data/Analytics, Security/Identity, and Partner teams.
• Clarify and converge requirements and design (noting some front end experiences may stagger per plan) and maintain a clear decision calendar.
• Coordinate with marketplaces/3PF, Non Trad, and other Non Trad partnerships (HMSHost, Love’s, WKRP, etc.); manage dependencies, SLAs, and testing.
• Ensure alignment with business cases, cost centers, ServiceNow project setup, and VNDLY contractor gating; support MC Tech/CapComm cycles.
• Maintain a single source of truth in Confluence/Jira; manage RAID, dependencies, and status communications tailored for executive audiences.

Must Have Experience & Traits

• 10–15+ years program/project leadership in QSR or large retail across digital ordering, delivery, and store systems.
• Proven execution in multi brand or multi POS environments; strong Simphony POS background preferred (Brink/Toast helpful).
• Hands on with 1P/3P delivery orchestration, marketplace integrations, and driver/dispatch platforms (Vromo a plus).
• Demonstrated ability to bridge platform, product, and store operations—from business outcomes to technical epics and operational playbooks.
• Drives and persists, connects dots quickly, excels at cross functional alignment & communication, and remains calm under pressure (explicit client needs).
• Governance and financial fluency: business case mechanics, capitalization rules, cost center alignment, ServiceNow, VNDLY.
• Tools: Jira/Confluence (Atlassian), ServiceNow, strong PowerPoint/Excel storytelling; executive ready written and verbal comms.

Nice to Have

• Middleware/API/eventing experience with a Partner Integration Platform.
• Data/Reporting workflows for delivery operations and executive dashboards.
• Exposure to Non Traditional retail footprints (airports, travel centers, big box).