Senior Project Manager(Retail)

IT America Inc; New York (NY); On-site; USD 100,000 - 140,000; Full time

Job summary

IT America Inc. is seeking an experienced Program/Project Manager to lead multiple concurrent initiatives across apparel, finance, supply chain, and digital commerce domains.

You will drive cross-functional roadmaps, manage full project lifecycles, coordinate with internal teams and vendors, and ensure SOX/SDLC adherence while reporting status to senior leadership. The role requires hands-on governance, budget oversight, and the ability to communicate complex updates to executives, IT, and

Qualifications

• Strong knowledge of Apparel industry and omni-channel business model.
• Proven experience managing concurrent projects in complex multi-brand, multi-region environments.
• Experience with RAID logs, critical path planning, and integrated master schedules.
• Hands-on with implemented technology solutions.
• Familiar with integration and process flow schemas (Visio or similar).
• Proficient in MS Office (Word, Excel, PowerPoint).
• Proficient in project management tools (Project, Smartsheet, Jira).
• Experience in managing budgets (Capital projects).
• Experience reporting portfolio status to senior management and steering committees.
• Experience using AI-enabled PM tools to improve planning and risk identification.
• 10+ years of PMO or program management leading global deployments (ERP/OMS/digital commerce).

Responsibilities

• Provides Program and/or Project Management Leadership for multiple concurrent projects
• Technical and Functional understanding of the projects assigned and being managed
• Managing cross-functional roadmap with alignment to business strategy and needs
• Manages full life-cycle of a project
• Ensures that the proper resources are assigned to defined tasks
• Includes coordination with internal teams and 3rd party vendors
• Adherence and enforcement of company SOX, SDLC and IT policies and procedures
• Manage and report Project budgets and ongoing run-rates - escalating any financial concerns throughout
• Provides regular project communication and status reporting
• Maintains project status, project plans, project issues documents, decision logs, budget run-rates, and any other additional project documentation
• Understanding the audience and tailoring communications based on that audience (Executives, Business, IT, Vendors)
• Leads communications with Business, IT and 3rd parties to keep the project status, issues, plans and escalations in a concise and direct manner so that all stakeholders are informed
• Resolves all project issues including scope, timeline, resourcing changes, business functionality and technology issues
• Coordinate with all team members to ensure priorities and activities being scheduled are aligned to expected deliverables
• Oversee the support and administration of Project Management Methodologies - making best practice recommendations to improve and streamline as appropriate and within company/department policies
• Work within the IT team to standardize, mentor and guide the staff in properly using the Project Management Methodology processes and documents
• Involved in the design and documentation of project solutioning to ensure that proper feedback is provided as part of the overall delivery
• Experienced in managing enterprise and global projects across SaaS, infrastructure, network, store systems, IT security, cloud migration and digital commerce, including PIM, DAM, ecommerce and omnichannel capabilities
• Experience managing Microsoft Dynamics 365 (D365), Salesforce Commerce Cloud (SFCC), MuleSoft, OMS, PIM, DAM, payment platforms, customer identity and related omnichannel commerce ecosystems; Shopify experience is a plus
• Ability to manage highly integrated retail environments involving ERP, ecommerce, POS, OMS, WMS, APIs, middleware and third-party SaaS platforms
• Experience managing strategic technology vendors, contract transitions, statements of work and multi-vendor delivery teams
• Incorporate organizational change management, business readiness, knowledge transfer, cutover planning, adoption and hyper care into large-scale enterprise delivery
• Experienced in managing functional systems projects (across multiple geographies) - Apparel, Finance, Supply Chain/Logistics

Skills

PM Leadership

Cross-functional coordination

SDLC

SOX compliance

Budget management

Vendor management

Stakeholder management

Tools

Jira

Smartsheet

Microsoft Project

Visio

Job description

Major Responsibilities include but are not limited to:

• Provides Program and/or Project Management Leadership for multiple concurrent projects


• Technical and Functional understanding of the projects assigned and being managed


• Managing cross-functional roadmap with alignment to business strategy and needs


• Manages full life-cycle of a project


• Ensures that the proper resources are assigned to defined tasks


• Includes coordination with internal teams and 3rd party vendors


• Adherence and enforcement of company SOX, SDLC and IT policies and procedures


• Manage and report Project budgets and ongoing run-rates - escalating any financial concerns throughout


• Provides regular project communication and status reporting


• Maintains project status, project plans, project issues documents, decision logs, budget run-rates, and any other additional project documentation


• Understanding the audience and tailoring communications based on that audience (Executives, Business, IT, Vendors)


• Leads communications with Business, IT and 3rd parties to keep the project status, issues, plans and escalations in a concise and direct manner so that all stakeholders are informed


• Resolves all project issues including scope, timeline, resourcing changes, business functionality and technology issues


• Coordinate with all team members to ensure priorities and activities being scheduled are aligned to expected deliverables


• Oversee the support and administration of Project Management Methodologies - making best practice recommendations to improve and streamline as appropriate and within company/department policies


• Work within the IT team to standardize, mentor and guide the staff in properly using the Project Management Methodology processes and documents


• Involved in the design and documentation of project solutioning to ensure that proper feedback is provided as part of the overall delivery


• Experienced in managing enterprise and global projects across SaaS, infrastructure, network, store systems, IT security, cloud migration and digital commerce, including PIM, DAM, ecommerce and omnichannel capabilities


• Experience managing Microsoft Dynamics 365 (D365), Salesforce Commerce Cloud (SFCC), MuleSoft, OMS, PIM, DAM, payment platforms, customer identity and related omnichannel commerce ecosystems; Shopify experience is a plus


• Ability to manage highly integrated retail environments involving ERP, ecommerce, POS, OMS, WMS, APIs, middleware and third-party SaaS platforms


• Experience managing strategic technology vendors, contract transitions, statements of work and multi-vendor delivery teams


• Incorporate organizational change management, business readiness, knowledge transfer, cutover planning, adoption and hyper care into large-scale enterprise delivery


• Experienced in managing functional systems projects (across multiple geographies) - Apparel, Finance, Supply Chain/Logistics

Education and/or Experience:

• Candidate should have strong knowledge of Apparel industry (Wholesale order-to-cash, Omni, Retail) business model with process best practices, in technology, development best practices, integration best practices, network and data security best practices


• Candidate must have proven experience implementing and managing concurrent projects in a complex, multi-brand, multi-platform and multi-region environment


• Proven ability to manage complex cross-functional dependencies, RAID logs, critical path planning, executive risk escalation and integrated master schedules across multiple workstreams


• Should be comfortable with being hands on in support of implemented technology solutions


• Must be familiar and able to define and build Integration and Process flow schemas (Visio or similar a plus)


• Proficient in MS Office products (Word, Excel, Power Point)


• Proficient in Project Management tools (i.e. Project, Smartsheet, Jira)


• Experience in managing budgets (Capital projects)


• Experience reporting portfolio status, financials, risks, decisions and forward-looking plans to senior management and executive Steering Committees


• Experience using AI-enabled project management and productivity tools to improve planning, documentation, status reporting, meeting management and risk identification


• 10+ years of PMO, program or project management experience leading complex enterprise-level global deployments, including ERP, OMS, digital commerce or M&A integration programs

Other Skills and Abilities:

• Strong communication skills, both oral and written, with the ability to convey clear and concise thoughts and ideas


• Excellent time management skills including the ability to manage multiple projects at any given time


• Ability to analyze complex problems and propose solutions - before they become reality


• Innovative thinking and vision


• Ability to work in a fast-paced, dynamic environment


• Proven management of enterprise level programs/projects


• Experience leading cross-functional internal teams, systems integrators, consultants and strategic technology vendors


• In depth knowledge of Project Management Methodologies, SOX governance, PCI rules


• Should have good interpersonal skills to deal with user community and vendors