Senior Program Delivery Lead

American Express Global Business Travel; Nashville (TN); On-site; USD 67,000 - 124,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Job summary

American Express Global Business Travel is seeking a seasoned Team Leader to run the program team, own budgets, and be the client’s day-to-day delivery contact for large corporate meetings and events in the United States. You will manage planning, execution, and post-program debriefs across a multi-program annual calendar.

The role requires extensive Cvent and Smartsheet proficiency, executive communication, and strong leadership to forecast, reconcile, and ensure on-site success at major

Qualifications

• Eight or more years delivering large corporate meetings and events, with at least three years leading a team of meeting professionals through full program cycles.
• Experience on a dedicated account team operating under a client statement of work, ideally as its lead.
• Ownership of multimillion dollar program budgets, with a track record of accurate forecasts, clean reconciliations, and change control the client accepts.

Responsibilities

• Lead the dedicated account program team, including Sr Meeting Managers, Meeting Managers, Meeting Coordinators, and functional leads for registration, content, and food and beverage, with direct responsibility for assignments, performance, development, and coverage across the program calendar.
• Own delivery for every assigned program from planning kickoff through onsite execution and close, including the flagship annual conference.
• Serve as the client’s primary delivery contact day to day, running planning cadences, status reporting, and decision requests so the client always knows where each program stands and what it needs from them.
• Own program budgets from initial estimate through final reconciliation, including forecasts, change control, supplier commitments, and the financial reporting the client relies on.
• Own the master timeline and milestone tracking for every program in Smartsheet, and hold the team, suppliers, and client stakeholders to their dates.

Skills

Leadership

Program management

Budgeting

Cvent

Smartsheet

Client communications

Forecasting

Education

CMP or CMM certification

Tools

Cvent

Smartsheet

Microsoft Office

Job description

American Express Global Business Travel is seeking a seasoned Team Leader to run the program team, own budgets, and be the client’s day-to-day delivery contact for large corporate meetings and events in the United States. You will manage planning, execution, and post-program debriefs across a multi-program annual calendar.

The role requires extensive Cvent and Smartsheet proficiency, executive communication, and strong leadership to forecast, reconcile, and ensure on-site success at major