Senior Program Director - Security

Garda World Security; Seattle (WA); On-site; USD 165,000 - 175,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Paid time off

Paid holidays

Disability coverage

Life insurance

Job summary

GardaWorld Security in Seattle, WA is seeking a Senior Program Director - Security to lead and manage complex client engagements, ensuring exceptional on-site performance and strategic security program oversight. You will coordinate with client contacts, review compliance, manage billing, analyze data, and prepare detailed reports.

The role emphasizes testing security operations, delivering Quarterly Business Reviews, and driving continuous improvement for the client’s security program.

Qualifications

• Authorized to work in the United States.
• At least three (3) years of experience as a security manager or similar position.
• Proven track record of handling increasingly complex responsibilities.
• Great leadership and problem-solving skills, able to handle multiple tasks at once.
• Good at building relationships, communicating, and paying attention to details.
• Professional, self-driven, and skilled in using Microsoft Office and CRM software.
• Able to work independently and anticipate client needs with a proactive approach.
• Experience using relevant security technology and equipment (CCTV, access control, badging, visitor management).
• Positive, energetic, and good at strategic thinking and financial planning.
• Experienced in managing projects and staying calm under pressure.
• Honest and ethical, aligning with our company’s values.
• Skilled in writing reports, client communications, and instructional materials.
• Experienced in financial planning and understanding profit margins.
• Good at handling challenges and managing stress effectively.
• Excellent at written and verbal communication, customer service, and project management.

Responsibilities

• Lead client management and operational coordination during security incidents and issues impacting client operations.
• Communicate regularly with key client contacts and GardaWorld Branch Teams.
• Build and maintain relationships with affiliate accounts.
• Improve security operations, service delivery, and program effectiveness with client stakeholders.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations including Quarterly Business Reviews for client stakeholders.
• Update business databases (CRM, ERP).
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing and follow-ups for overdue payments.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Collaborate with Crisis24 partners by supporting their SOW and client deliverables.
• Analyze data and prepare internal reports.
• Provide precise pricing estimates with local branch and executive sponsor.

Skills

Security management

Leadership

Client relationship management

Project management

Financial planning

CRM software

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

Overview

Senior Program Director - Security at GardaWorld in Seattle, WA. You will play a pivotal role in maintaining exceptional on-site performance for a key account, handle client issues, communicate with key contacts, and build strong relationships to enhance security services. Responsibilities include updating business databases, reviewing compliance, managing billing, analyzing data, and preparing reports. You will guide customers through projects and deliver detailed presentations that showcase expertise in security services.

Be the driving force behind the client’s success and help deliver unparalleled security services and strategic management. Your dedication will ensure security services consistently exceed client expectations.

What’s In It For You

• Work Location: Seattle, WA
• Competitive Salary: $165,000- $175,000 / year
• Schedule: Monday through Friday, 7:00 a.m. to 3:00 p.m. This position may require long hours and weekend work.
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Career growth opportunities at GardaWorld

Your Responsibilities as a Senior Program Director - Security

Client Management

• Provide operational leadership and coordination during security incidents, emergencies, and issues impacting client operations.
• Communicate regularly with key client contacts and regional GardaWorld Branch Teams.
• Build and maintain strong relationships with affiliate accounts.
• Partner with client stakeholders to continuously improve security operations, service delivery, and program effectiveness.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focused on client needs, specifically assembling and presenting a comprehensive Quarterly Business Review for client stakeholders.

Operational Oversight

• Update business databases (CRM, ERP).
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow-ups.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Collaborate with Crisis24 partners by supporting their SOW and client deliverables.

Data And Financial Management

• Analyze data and prepare internal reports.
• Provide precise pricing estimates in collaboration with the local branch and executive sponsor.

Communication And Reporting

• Write reports, client communications, instructional materials, and operating guidelines.
• Demonstrate expertise in financial forecasting and margin analysis.

Your Qualifications

• Authorized to work in the United States
• At least three (3) years of experience as a security manager or similar position.
• Proven track record of handling increasingly complex responsibilities.
• Great leadership and problem-solving skills, able to handle multiple tasks at once.
• Good at building relationships, communicating, and paying attention to details.
• Professional, self-driven, and skilled in using Microsoft Office and CRM software.
• Able to work independently and anticipate client needs with a proactive approach
• Experience using relevant security technology and equipment (CCTV, access control, badging, visitor management).
• Positive, energetic, and good at strategic thinking and financial planning.
• Experienced in managing projects and staying calm under pressure.
• Honest and ethical, aligning with our company’s values.
• Skilled in writing reports, client communications, and instructional materials.
• Experienced in financial planning and understanding profit margins.
• Good at handling challenges and managing stress effectively.
• Excellent at written and verbal communication, customer service, and project management.

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job – 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated, tailored security solutions, employing and training highly skilled, dedicated professionals worldwide and offering opportunities to gain experience and develop professionally in a growing industry.

Equality and nondiscrimination policy: GardaWorld provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. This policy applies to all terms and conditions of employment including hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is GardaWorld’s policy not to honor requests that employees be assigned on the basis of sex or any other classification protected by law unless such request is based on a bona fide occupational qualification for that assignment.