Senior Program Director - Data Center Solutions (Hybrid)

nVent; Anoka (MN); Híbrido; USD 173 000 - 257 000; Tempo integral

Resumo da oferta

nVent in Minnesota seeks a senior program leader to own strategic customer relationships and drive end-to-end programs with cross-functional teams across Sales, Engineering, Operations and Supply Chain.

You will oversee a high-performing PM team, ensure on-time delivery, and continuously improve customer satisfaction and program health in a fast-growing environment. Hybrid work from Anoka or Blaine with up to 25% travel.

Qualificações

• A bachelor's degree is preferred.
• 8+ years of experience in program management, customer operations, or production-focused environments with direct customer accountability.
• Experience leading and developing teams in a customer-facing, cross-functional organization.
• Proven success owning strategic customer relationships and leading complex programs with high visibility.
• Strong business insight with knowledge of manufacturing operations, planning, scheduling, supply chain, costing, and logistics.
• Ability to operate credibly at the executive level with customers and internal leadership.
• Data-driven with metrics to manage performance, identify risk, and drive improvement.
• Comfort working in a fast-paced, high-growth environment with rigor and structure.
• Ability to work hybrid from Anoka or Blaine, MN and travel up to 25%.

Responsabilidades

• Serve as the senior executive point of contact for a portfolio of key strategic customers and own the end-to-end relationship.
• Lead and develop a high-performing team of Program Managers responsible for execution, customer communication, and order delivery.
• Own customer satisfaction, delivery performance, and relationship health, proactively identifying risks and driving resolution.
• Provide strategic program leadership across the lifecycle from opportunity intake to execution and change management.
• Partner with Sales, Engineering, Operations, Supply Chain, and Logistics to translate requirements into priorities and plans.
• Establish and lead a disciplined customer operating cadence with executive reviews and program health checks.
• Ensure consistent, timely, and professional customer communication across touchpoints.
• Oversee order management and on-time, in-full delivery while meeting quality, cost, and specification requirements.
• Provide governance for pricing, scope changes, and cost impacts, aligning expectations with outcomes.
• Represent the voice of the customer and advocate needs while balancing operational capabilities.
• Drive continuous improvement in customer experience, program execution, and team performance using metrics.
• Develop talent and succession within the Program Management team through mentoring and performance management.

Conhecimentos

Strategic account management

Leadership

Program management

Cross-functional collaboration

Data-driven

Communication

Executive presence

Formação académica

Bachelor's degree

Descrição da oferta de emprego

nVent in Minnesota seeks a senior program leader to own strategic customer relationships and drive end-to-end programs with cross-functional teams across Sales, Engineering, Operations and Supply Chain.

You will oversee a high-performing PM team, ensure on-time delivery, and continuously improve customer satisfaction and program health in a fast-growing environment. Hybrid work from Anoka or Blaine with up to 25% travel.