Senior Program & Delivery Manager – Hybrid

HCSC Group; Chicago (IL); Hybrid; USD 102,000 - 184,000; Full time

Job summary

HCSC is seeking a senior program manager to lead cross-divisional pharmacy initiatives from design through implementation and stabilization.

You will provide leadership, coaching, and performance management for delivery staff, manage a portfolio of pharmacy programs, and report to senior leadership with governance on milestones and risks. This role is hybrid, requiring 3 days in the office and 2 remote, with compensation ranging from $102,000 to $184,300 annually.

Qualifications

• Bachelor degree and 6 years of experience in business analysis, system implementation efforts, strategic consulting, or project management.
• Comfortable with change, and working in a flexible and dynamic work environment.
• Understanding of / experience with the SDLC.
• Analytical and information synthesis skills.
• Experience managing and mentoring staff.
• Experience solving complex enterprise issues.
• Clear and concise verbal and written communication skills.
• Experience with developing relationships and interacting successfully with senior management and staff across multiple departments.
• Organizational skills, including the ability to prioritize tasks.
• Presentation and group facilitation experience.
• Creativity and innovation, analysis and implementation skills and experience.
• Business acumen and project/process integration skills.

Responsibilities

• Lead program for major, complex cross divisional and enterprise wide pharmacy initiatives from design and planning through implementation, launch, and stabilization.
• Provide leadership, coaching, development, and performance management for delivery and implementation staff. Establish priorities, allocate resources, and remove barriers to achieve departmental and enterprise objectives.
• Oversee a portfolio of pharmacy products, programs, enhancements, regulatory initiatives, and vendor integrations, ensuring coordinated delivery, operational readiness, and successful implementation.
• Develop integrated delivery strategies and plans, establishing accountability, coordinating enterprise resources, managing dependencies, and mitigating risks across functional areas.
• Provide program and product delivery governance and executive communication regarding portfolio health, milestones, risks, issues, resource needs, dependencies, and key decisions.
• Maintain accountability for delivery outcomes and business objectives while resolving complex implementation and operational challenges and ensuring internal and external customer needs are met.
• Identify opportunities to improve delivery processes, operational efficiency, automation, and continuous improvement. Incorporate lessons learned into future program implementations.
• Prepare and deliver executive summaries, business cases, presentations, recommendations, and portfolio updates to senior leadership and stakeholder groups.
• Comply with HIPAA, Corporate Integrity, Compliance Program requirements, and applicable corporate and departmental policies.

Skills

Leadership

Stakeholder management

SDLC

Analytical thinking

Mentoring

Communication

Presentation

Project management

Change management

Business acumen

Education

Bachelor's degree

Job description

HCSC is seeking a senior program manager to lead cross-divisional pharmacy initiatives from design through implementation and stabilization.

You will provide leadership, coaching, and performance management for delivery staff, manage a portfolio of pharmacy programs, and report to senior leadership with governance on milestones and risks. This role is hybrid, requiring 3 days in the office and 2 remote, with compensation ranging from $102,000 to $184,300 annually.