Senior Professional Services Project Manager, EMEA (Remote)

GitLab; United States; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Equity Compensation

Employee Stock Purchase Plan

Growth and Development Fund

Parental Leave

Job summary

GitLab seeks a Senior Professional Services Project Manager to lead complex IT/software projects from initiation through delivery and closure. You will coordinate with cross-functional teams and global customers to ensure on-time, on-budget results.

You’ll manage executive stakeholder communications, escalations, and drive improvements to project management practices. PMI/agile/SDLC knowledge and GitLab tooling are essential; enterprise PS experience is a plus.

Qualifications

• Experience managing complex IT or software consulting projects from initiation through closure.
• Ability to manage scope, schedules, resources, customer expectations, risks and issues while delivering executive status reports.
• Ability to build relationships with customer leaders and manage escalations.
• Identify and resolve project challenges and mediate conflicts.
• Experience supporting revenue recognition and executing change orders when needed.
• Knowledge of PMI methodologies, agile or Scrum, SDLC, and tools such as GitLab.
• Enterprise customer and Professional Services experience is a plus.

Responsibilities

• Manage large-scale commercial projects and executive stakeholder meetings and communications.
• Collaborate with GitLab Support, Engineering, and Product teams to resolve complex customer problems using GitLab technologies.
• Drive improvements to Professional Services project management tools, processes, procedures, and templates.
• Summarize key customer projects monthly and provide a summary for quarterly business reviews.
• Develop and manage delivery schedules, customer expectations, project scope, resources, status, risks, and issues for technical and consulting services.
• Manage customer escalations by coordinating with customers and GitLab stakeholders, including the executive team, Sales, and Technical Account Managers.
• Establish reliable, repeatable delivery processes, metrics, and operational procedures.
• Set and achieve forecast goals by aligning customers, Technical Architects, project engineers, partner consultants, and delivery partners.

Skills

Project management

Scope management

Stakeholder management

Problem solving

Revenue recognition

PM methodologies

GitLab

Tools

GitLab

Job description

GitLab seeks a Senior Professional Services Project Manager to lead complex IT/software projects from initiation through delivery and closure. You will coordinate with cross-functional teams and global customers to ensure on-time, on-budget results.

You’ll manage executive stakeholder communications, escalations, and drive improvements to project management practices. PMI/agile/SDLC knowledge and GitLab tooling are essential; enterprise PS experience is a plus.