Senior Professional Services Management

Discover Financial Services; Riverwoods (IL); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company where you can make a meaningful impact from Day 1. As a Senior Professional Service Management Specialist, you will lead operational excellence for contingent workforce operations, fostering strong relationships with stakeholders. Your role involves ensuring compliance, optimizing supplier performance, and managing non-employee staffing solutions. With a collaborative culture that values uniqueness, you'll thrive in an environment that encourages growth and innovation. If you're ready to build your future while helping others find a brighter financial path, this is the opportunity for you.

Qualifications

• 4+ years of related experience in procurement management.
• Strong communication skills and ability to manage supplier performance.

Responsibilities

• Drive operational excellence of contingent workforce operations.
• Manage supplier performance and ensure compliance with policies.

Skills

Procurement Management

Stakeholder Engagement

Data Accuracy

Supplier Performance Optimization

Communication Skills

Education

Bachelor's degree in Business Administration

Master's degree in Business Administration

Tools

Excel

VNDLY

Job description

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

• The Senior Professional Service Management Specialist is responsible for the operational excellence of the contingent workforce operations. They will drive strong, collaborative, and cross-functional relationships with stakeholders and guide business partners to ensure excellent customer service, compliance, and effectiveness. Collaborates with business partners to identify, define, scope, and implement non-employee staffing solutions for various contingent labor categories.

How You'll Do It

• Understand business needs and build the program to support various contingent worker engagements via SOWs or full-cycle requisitions. Develops and maintains strong relationships with key team members and stakeholders through regular communication and status updates throughout the engagements.
• Ensures data accuracy and integrity within the VMS tool used to track non-employees, performs specialized reporting, and manages change activities including onboarding compliance, rate and end date changes, and offboarding.
• Ensures contingent labor supplier performance optimization and adherence to operational policies, procedures, and compliance guidelines. Manages supplier performance relating to responsiveness and operational activities via established SLAs and KPIs.
• Supervises and mitigates supplier risks to drive compliance with training completions, offboarding, and issue resolution.
• Performs regular check-ins with suppliers about performance and operational activities, setting expectations for future engagements to ensure success.

Qualifications You’ll Need

• Bachelor's degree in Business Administration and Management, Communications, or related field.
• 4+ years of related experience with a proven track record of increased responsibilities.
• 2+ years of global procurement experience with a proven track record of increased responsibilities.
• Alternatively, 6+ years of global procurement experience in lieu of a degree.

Physical and Cognitive Requirements

• Primarily remain in a stationary position.
• No required movement about the work environment.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as computers, telephones, printers, and calculators.
• Ability to communicate verbally and in writing.

Bonus Points If You Have

• Master's degree in Business Administration and Management, Arts, or related.
• Experience with Excel.
• Experience with VNDLY or similar VMS tools.
• Strong communication skills.

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

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Application Deadline: The application window for this position is anticipated to close on May 5, 2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.