Senior Professional Services Consultant, Talent Management

Salary.com; Waltham (MA); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Paid holidays

On-site meals

Phone reimbursement

Comprehensive benefits

401K with match

Hybrid work

Job summary

Salary.com seeks a Senior Professional Services Consultant to implement and support customers using Salary.com's compensation software. Based in our Waltham, MA HQ with hybrid work, you will manage implementation plans, configure systems for client compensation processes, and train users to ensure successful adoption.

Ideal candidates have 2–5 years in a consultative, customer-facing role with HCM products, strong Excel skills, and the ability to work independently while collaborating with

Qualifications

• Bachelor's Degree (Human Resources, Math, Business Analytics focus is preferred).
• 2 - 5 years in customer-facing consultative role with an HCM product.
• Able to thrive in a fast-paced, multi-task-oriented environment.
• Advanced Excel skills.
• Capacity to work independently, as well as collaborate with a team.
• Certified Compensation Professional a plus.

Responsibilities

• On-board new customers to begin their satisfactory experience with Salary.
• Define and execute implementation plans, ensuring projects are delivered on time, and to client expectations.
• Evaluate client use cases and business needs to design configurations that support their compensation processes.
• Facilitate user acceptance testing.
• Test and troubleshoot final system setups prior to go-live.
• Deliver product training and support during and after implementation.
• Provide ongoing product support to our customer.
• Develop rapport and credibility with Clients and HR Partners.
• Document client business processes and software system configurations.
• Collaborate with Product Management and Technology to develop solutions for customers.
• Develop standard processes and procedures to scale recurring initiatives.
• Diagnose and solve technical issues related to the software application.
• Ensure client satisfaction and product/service adoption.
• Partner with Sales on product demonstrations, project scoping, and proposal development.

Skills

Advanced Excel

Customer-facing

HCM product

Education

Bachelor's degree

Job description

Senior Professional Services Consultant

Since 1999, Salary.com has been on a mission to help the world get pay right.

We started by making compensation data accessible to everyone. Millions of employees and job seekers use Salary.com's free tools to understand their market value and negotiate their pay with confidence. For organizations, we go much deeper. Our CompAnalyst platform combines proprietary survey data, real-time market intelligence, intuitive software, and purpose-built AI to help more than 10,000 companies benchmark jobs, build pay structures, manage equity, and communicate total rewards clearly.

We're not the loudest voice in the room. We're the most prepared. We lead with data, build for real-world HR, and deliver innovation customers can put to work immediately.

If you believe pay matters, we'd like to meet you.

About the Role...

This position will perform product implementations for new customers as well as support existing customers in the use of the Salary's software applications. This is a consultative role focused on providing compensation-related solutions that ensure the success of our customers. Requires detail orientation, project management capabilities, systems comprehrension, and the ability to use Microsoft Excel in managing large data sets.

• This position is located out of our Headquarters office located in Waltham, MA and is eligible for a hybrid work arrangement.
• Base Salary Range: $85,000 – 100,000K

A Day in the Life...

• On-board new customers to begin their satisfactory experience with Salary
• Define and execute implementation plans, ensuring projects are delivered on time, and to client expectations.
• Evaluate client use cases and business needs to design configurations that support their compensation processes.
• Facilitate user acceptance testing.
• Test and troubleshoot final system setups prior to go-live.
• Deliver product training and support during and after implementation.
• Provide ongoing product support to our customer.
• Develop rapport and credibility with Clients and HR Partners.
• Document client business processes and software system configurations.
• Collaborate with Product Management and Technology to develop solutions for customers.
• Develop standard processes and procedures to scale recurring initiatives.
• Diagnose and solve technical issues related to the software application.
• Ensure client satisfaction and product/service adoption.
• Partner with Sales on product demonstrations, project scoping, and proposal development.

About You...

• Bachelors Degree (Human Resources, Math, Business Analytics focus is preferred)
• 2 - 5 years in customer-facing consultative role with an HCM product
• Able to thrive in a fast-paced, multi-task-oriented environment
• Advanced Excel skills
• Capacity to work independently, as well as collaborate with a team
• Certified Compensation Professional a plus

Salary.com Perks...

• 10 paid holidays and generous paid vacation time
• Free on-site lunch, snacks, and drinks
• Cell phone reimbursement
• Robust benefit plan including Medical, Dental, Vision, Life, Disability coverage
• 401K with 6% Company match
• Hybrid work

We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, gender identity, genetic information, or other legally protected characteristic. We are committed to providing reasonable accommodation for applicants with disabilities.