Professional Services Consultant

Salary.com; Waltham (MA); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

11 paid holidays and generous vacation

Free lunch, snacks, and drinks

Cell phone reimbursement

Robust medical/dental/vision benefits

401K with company match

Hybrid work

Job summary

Salary.com is seeking a Professional Services Consultant to implement our compensation software for new customers and support existing users. The role focuses on delivering compensation-related solutions, requiring attention to detail, PM skills, and strong Excel data handling.

Based at our Waltham, MA headquarters, the role offers a hybrid work arrangement with a base salary in the $75,000–$80,000 range plus a 10% bonus potential.

Qualifications

• Bachelor's degree or equivalent required.
• 1–2 years in a customer-facing consultative role with an HCM product.
• Strong knowledge of HCM systems and processes.
• Excellent communication, facilitation, and presentation skills.
• Strong project management and analytical problem-solving abilities.
• Client-focused and consultative/advisory mindset.

Responsibilities

• Implementation and onboarding; configure the software to fit client workflows and facilitate UAT.
• Requirements gathering; conduct discovery to document client needs and goals.
• Solution design; translate business needs into technical configurations with product teams.
• Training and enablement; teach users and admins how to use the system and drive adoption.
• Project management; own timelines, milestones and deliverables for engagements.
• Troubleshooting; diagnose and resolve configuration or technical issues.
• Build rapport and manage post-implementation relationships; provide ongoing service and support.
• Develop standard processes to scale recurring initiatives.

Skills

Communication

Presentation

Project management

Analytical thinking

Client advisory

Team collaboration

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

Professional Services Consultant

Since 1999, Salary.com has been on a mission to help the world get pay right.

We started by making compensation data accessible to everyone. Millions of employees and job seekers use Salary.com's free tools to understand their market value and negotiate their pay with confidence. For organizations, we go much deeper. Our CompAnalyst platform combines proprietary survey data, real-time market intelligence, intuitive software, and purpose-built AI to help more than 10,000 companies benchmark jobs, build pay structures, manage equity, and communicate total rewards clearly.

We're not the loudest voice in the room. We're the most prepared. We lead with data, build for real-world HR, and deliver innovation customers can put to work immediately.

If you believe pay matters, we'd like to meet you.

About the Role...

This position performs product implementations for new customers and support s existing customers in the use of the Salary.com software. This is a consultative role focused on providing compensation-related solutions that ensure the success of our customers. Requires detail orientation, project management capabilities, systems comprehrension, and the ability to use Microsoft Excel in managing large data sets.

• Based at our Waltham, MA headquarters, this position is eligible for a hybrid work arrangement.
• Base Salary Range: $75,000 - $80,000 plus 10% Bonus potential

A Day in the Life...

• Implementation and onboarding; configuring the software to fit the client's specific business processes and facilitating user acceptance testing
• Requirements gathering; running discovery sessions to understand and document client workflows, configurations, pain points, and goals
• Solution design; working with product management to translate business needs into a technical or process-based configuration of the product
• Training and enablement; teaching end users and administrators how to use the system effectively and driving product/service adoption
• Project management; owning timelines, milestones, and deliverables for client engagements
• Troubleshooting; diagnosing and resolving configuration or technical issues
• Build rapport and own client relationships post-implementation; delivering an exceptional experience by providing ongoing service and support
• Developing standard processes and procedures to scale recurring initiatives

About You...

• Bachelor's Degree
• 1 - 2 years in customer-facing consultative role with an HCM product
• Deep product expertise in HCM systems and processes
• Excellent communication, facilitation, and presentation skills
• Strong project management
• Sharp analytical and problem-solving skills
• Client-focused and consultative/advisory mindset
• Technical aptitude
• Ability to work independently and in teams
• Detail-oriented, with excellent documentation skills

Salary.com Perks...

• 11 paid holidays and generous paid vacation time
• Free lunch, snacks, and drinks
• Cell phone reimbursement
• Robust benefit plan including medical, dental, vision, life, disability coverage
• 401K with 6% Company match
• Hybrid work

We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, gender identity, genetic information, or other legally protected characteristic. We are committed to providing reasonable accommodation for applicants with disabilities.

At Salary.com, we know your worth.