Customer Success Manager, Talent Management

Salary.com; Waltham (MA); Híbrido; USD 68 000 - 83 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

11 paid holidays

Generous vacation time

Free lunch, snacks, and drinks

Cell phone reimbursement

Robust benefits plan: medical, dental,

Vision, life, disability coverage

401K with 6% Company match

Hybrid work

Resumo da oferta

Salary.com is seeking a Customer Success Manager, Talent Management, based in Waltham, MA, with a hybrid work arrangement. You will build strong client relationships, drive revenue expansion, and ensure retention while delivering exceptional service.

In this role you will manage accounts, coordinate with product and sales teams, conduct business reviews, and help clients maximize the value of our CompAnalyst platform.

Qualificações

• Bachelor's degree required.
• Minimum of 2 years' customer-facing experience with HCM products.
• Excellent communication and interpersonal skills.
• Ability to build relationships and rapport; customer focus.
• Proactive, data fluent and analytical; strong problem solving.
• Solid business acumen; aligning product to client KPIs.
• Highly organized; manage multiple projects and priorities.
• Skilled in negotiation and objection handling.
• Exceptional cross-functional coordination across departments.

Responsabilidades

• Manage relationships; serve as primary contact for assigned clients.
• Resolve issues; coordinate with internal teams to resolve concerns.
• Lead renewals and retention; monitor usage and identify at-risk accounts.
• Identify and close upsell/cross-sell opportunities to expand Salary.com footprint.
• Ensure account health and adoption of Salary.com offerings and new features.
• Run periodic business reviews to align on client goals.
• Share best practices and collaborate with peers across teams.
• Cultivate references, case studies, and referrals from happy customers.
• Provide product feedback to Product Management.

Conhecimentos

Customer-facing experience

Communication skills

Relationship building

Problem solving

Analytical

Cross-functional coordination

Negotiation skills

Organization

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Customer Success Manager, Talent Management

Since 1999, Salary.com has been on a mission to help the world get pay right.

We started by making compensation data accessible to everyone. Millions of employees and job seekers use Salary.com's free tools to understand their market value and negotiate their pay with confidence. For organizations, we go much deeper. Our CompAnalyst platform combines proprietary survey data, real-time market intelligence, intuitive software, and purpose-built AI to help more than 10,000 companies benchmark jobs, build pay structures, manage equity, and communicate total rewards clearly.

We're not the loudest voice in the room. We're the most prepared. We lead with data, build for real-world HR, and deliver innovation customers can put to work immediately.

If you believe pay matters, we'd like to meet you.

About the Role...

As a Salary.com Customer Success Manager, you will be responsible for building strong relationships with your accounts, driving revenue expansion, ensuring client retention and providing exceptional customer service.

• Based at our Waltham, MA headquarters, this position is eligible for a hybrid work arrangement.
• Base Salary Range: $ 75,000 plus uncapped commissions

A Day in the Life...

• Relationship management; serve as the primary point of contact for assigned clients, build trust and long-term rapport
• Issue resolution; capture client feedback and resolve issues in a timely and professional manner; collaborate and coordinate with internal teams to resolve concerns
• Renewals and retention; proactively check-in with accounts to ensure usage and adoption, as well as identify at risk accounts
• Upsell/cross-sell; identify and close opportunities to expand the Salary.com footprint
• Account health and adoption; ensure clients are well versed in the Salary.com offerings and new/future product enhancements
• Reporting and reviews; run periodic business reviews to showcase delivered value and align on client goals
• Work collaboratively with peers to share best practices and strengthen our overall success strategy
• Cultivate references, case studies, and referrals from happy customers
• Provide product feedback and feature requests back to Product Management

About You...

• Bachelor's Degree
• Minimum of 2 years' customer-facing experience supporting HCM products
• Excellent communication and interpersonal skills
• Ability to build relationships and rapport; customer focused
• Proactive; strong problem solverData fluent and analytical
• Solid business acumen; aligning product to client KPIs
• Highly organized; ability to manage multiple projects and priorities
• Skilled in negotiation and objection handling
• Exceptional cross-functional coordination; ability to work collaboratively across departments

Salary.com Perks...

• 11 paid holidays and generous paid vacation time
• Free lunch, snacks, and drinks
• Cell phone reimbursement
• Robust benefit plan including medical, dental, vision, life, disability coverage
• 401K with 6% Company match
• Hybrid work

We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, gender identity, genetic information, or other legally protected characteristic. We are committed to providing reasonable accommodation for applicants with disabilities.