Senior Professional Services Consultant

WalkMe; Austin (CO); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work arrangement

Professional development opportunities

Wellness programs

Generous annual leave policy

Robust retirement contributions

Job summary

WalkMe is seeking a Professional Services Consultant to lead digital adoption initiatives in Austin, Colorado. This role involves designing user experiences, managing projects, and collaborating with clients to ensure successful implementation of WalkMe’s solutions. The ideal candidate will have extensive experience in customer success and a strong understanding of user behavior.

WalkMe promotes a hybrid work model emphasizing inclusivity and offers benefits including health coverage and professional development opportunities. Candidates with a passion for technology and user engagement are encouraged to apply.

Qualifications

• 7+ years in Professional Services, Implementation Consulting, or Customer Success.
• 3+ years of SaaS experience.
• Experience with user-guidance tools like WalkMe is a plus.

Responsibilities

• Design and implement interactive user experiences.
• Consult with customer owners to align WalkMe solutions with business goals.
• Lead WalkMe projects ensuring delivery within scope and budget.
• Conduct training sessions on best practices.
• Collaborate with stakeholders to enhance user journey.

Skills

User behavior analysis

Project management

HTML/CSS/JavaScript

Data-driven decision making

Collaboration

Problem-solving

Education

Bachelor’s degree in a relevant field

Job description

Professional Services Consultant

WalkMe is a leading digital adoption platform that enables organizations to resolve digital friction and accelerate feature adoption across multiple websites and platforms.

Responsibilities

• Design, build, and implement interactive experiences that enhance end‑user onboarding, accelerate feature adoption, and drive business impact.
• Consult with customer application owners to understand business objectives, pain points, and end‑user needs, and recommend WalkMe solutions that align with goals.
• Lead end‑to‑end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure delivery within scope, timeline, and budget while managing project risks.
• Conduct training sessions for customers on WalkMe best practices to maximize product value.
• Identify and resolve implementation issues, ensuring smooth functionality across platforms and devices.
• Collaborate with UX/UI designers, developers, customer success teams, and other stakeholders to maintain a frictionless user journey.
• Stay updated with trends and advancements in WalkMe and digital adoption technologies.
• Identify expansion opportunities for WalkMe solutions within customers’ organizations.
• Translate complex business processes into logical WalkMe solutions with high technical integrity, aligning every build with business KPIs and end‑user experience.

Qualifications

• Previous experience with the WalkMe platform or similar user‑guidance tools is a plus.
• Strong understanding of user behavior and how to improve engagement through WalkMe.
• Familiarity with HTML, CSS, and JavaScript for customizing and integrating WalkMe elements.
• Analytical mindset capable of interpreting data to make data‑driven decisions and optimize implementations.
• Excellent communication and collaboration skills for effective teamwork.
• Attention to detail ensuring WalkMe elements are visually appealing, user‑friendly, and aligned with brand guidelines.
• Problem‑solving skills for troubleshooting implementation issues.
• Experience in project management coordinating tasks within timeline and resources.
• Experience in an agile development environment is a plus.
• 7+ years in Professional Services, Implementation Consulting, or Customer Success.
• 3+ years of SaaS experience.
• Bachelor’s degree in a relevant field preferred.

Benefits & Perks

• Dedicated to building a workforce that reflects diversity with inclusive programs, equal pay, and employee resource groups.
• Hybrid work arrangement combining remote and onsite collaboration.
• Supportive culture focused on the whole person with community space.
• Professional development opportunities through career compass.
• Wellness programs including quarterly reimbursements, daily breaks, and annual Wellness Month.
• Health coverage options where applicable.
• Generous annual leave policy by region.
• RefreshMe Days for work/life balance.
• Robust retirement contributions.
• Opportunity to work with cutting‑edge technology under SAP’s acquisition.

Compensation: $110,000 - $140,000 per year, plus variable components for bonus, benefits, and RSUs.

WalkMe does not discriminate. If a candidate requires a reasonable accommodation during the hiring process, please contact our Talent Acquisition partner immediately.

WalkMe is committed to diversity, equity, and inclusion and an equitable workplace where every employee has an equal opportunity to achieve success.