Customer Success Engineer

WalkMe; Austin (CO); Hybrid; USD 115,000 - 135,000; Full time

Benefits offered by this job

Flexible hours

Hybrid work

Health coverage

401(k) match

Vacation policy

Career development

Job summary

WalkMe, an SAP company, is seeking a Customer Success Engineer to drive adoption and measurable value for enterprise customers. You will blend consulting, implementation, and proactive enablement to maximize outcomes, while building trusted relationships across teams and functions.

You’ll partner with Customer Success Managers, Sales, and Product to tailor WalkMe solutions to each business case, monitor health metrics, and accelerate adoption through workshops, enablement sessions, and scalable

Qualifications

• 3+ years in customer-facing or strategic enablement roles.
• Experience in consulting, solution implementation, and enablement.
• Basic understanding of CSS, HTML, JavaScript, and APIs.
• Strong understanding of SaaS platforms, integrations, and data workflows.
• Ability to translate customer pain points into WalkMe solutions.
• Ability to analyze reports and use AI insights to drive value.
• Excellent communication and relationship-building with business and product stakeholders.
• Strong project management and organizational skills.
• Passion for helping customers succeed and driving outcomes.

Responsibilities

• Deliver consulting, implementation, and enablement services—guiding customers through best practices, solution design, rollout, and adoption.
• Lead strategic projects to maximize value and achieve outcomes.
• Develop and maintain deep expertise in WalkMe products, including platform capabilities and best practices.
• Understand each customer’s business case, objectives, and pain points to tailor solutions for impact.
• Provide customer success engineering by proactively identifying risks and driving outcomes.
• Lead onboarding, configuration, and integration enablement for new initiatives.
• Host enablement programs such as workshops, office hours, and training sessions.
• Monitor customer health, usage, and workflows to drive adoption and value.
• Partner with CSMs, Sales, and Product to align needs with capabilities.
• Create scalable resources like documentation, guides, and playbooks.

Skills

Customer-facing experience

Consulting experience

CSS/HTML/JavaScript

APIs

SaaS platforms

Data workflows

Strong communication

Project management

Customer success mindset

Job description

Industry leader? Well, how about an industry creator?!

At WalkMe, now an SAP company, we’re not just the leader in digital adoption; we started the digital adoption revolution—enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies, we’re transforming how enterprises interact with their technology.

So, if you’re an expert in your field and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today’s overwhelming digital world. Through our guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

The Customer Success Engineer will combine advising, implementation experience, customer success engineering, enablement, and proactive engagement to drive adoption, retention, and growth. Proactivity is demonstrated through analyzing reports, leveraging AI insights, and anticipating customer needs. This role bridges the gap between product capabilities and business outcomes, serving as both a trusted advisor and a hands‑on resource for strategic initiatives.

What You’ll Own

• Deliver consulting, implementation, and enablement services—guiding customers through best practices, solution design, rollout, and adoption.
• Lead strategic projects and initiatives to help customers maximize value and achieve desired outcomes.
• Develop and maintain deep expertise in WalkMe products, including platform capabilities, features, and best practices.
• Understand each customer’s business case, objectives, and pain points to ensure solutions are tailored for maximum impact.
• Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes.
• Lead onboarding, configuration, and integration enablement for new initiatives or advanced workflows.
• Host enablement programs such as workshops, office hours, and training sessions to accelerate adoption.
• Monitor customer health, usage, and workflows to proactively drive adoption and value realization.
• Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities.
• Create scalable resources such as documentation, guides, and playbooks to strengthen customer enablement and success maturity.

What You Need To Succeed

• 3+ years in a customer-facing or strategic enablement role (Customer Success Engineer, Solutions Engineer, Consultant, etc.).
• Proven experience with consulting, solution implementation, and customer enablement.
• Basic understanding of CSS, HTML, JavaScript, and APIs.
• Strong understanding of SaaS platforms, integrations, and data workflows.
• Ability to understand customer business cases and pain points and translate them into effective WalkMe solutions.
• Comfortable analyzing reports and leveraging AI insights to proactively drive adoption and maximize customer value.
• Excellent communication and relationship‑building skills with both business and product stakeholders.
• Strong project management and organizational skills.
• Passion for helping customers succeed and driving measurable business outcomes.

What Sets Us Apart

• We are dedicated to building a workforce that reflects the diversity of our global community and clients through inclusive programs and initiatives, including equal pay, employee resource groups, holistic benefits, and more.
• We welcome and encourage applicants from diverse backgrounds and identities as detailed in our diversity statement.
• We value collaboration and understand the importance of a healthy work‑life balance. To support this, we offer:
  • Flexible Work Arrangements: hybrid and flexible hours.
  • Supportive Culture: a focus on the whole person and community space.
  • Professional Development: continuous learning and career compass opportunities.
  • Comprehensive Health Care Coverage for employees and families, 401(k) program with company matching up to $5,000, and a vacation policy encouraging work‑life balance.
• WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row.
• We partner with international companies such as IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey’s, Quest Diagnostics, and more!

$115,000 - $135,000 a year

Our job titles may span more than one career level. The total OTE for this role is between $115,000 and $135,000. The actual base pay depends on location, training, transferable skills, work experience, business needs, and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.

To All Recruitment Agencies

WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third‑party agency or company that does not have a signed agreement with the Company for this specific role.

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.

WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre‑employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.