Senior Products and Services Coach - Technology

Truist Financial Corporation; Charlotte (NC); Remote; USD 100,000 - 130,000; Full time

Job summary

A leading financial institution is seeking a qualified candidate to design and develop a robust products and services model. This role involves managing enterprise technology organizations, ensuring effective project management, and collaborating with cross-functional teams. The ideal candidate will have extensive experience in technology management and a strong background in financial and risk management.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Vacation

Paid Sick Days

Paid Holidays

Qualifications

• 9-11 years experience in managing enterprise technology organizations.
• 3-5 years of manager experience.
• Demonstrated experience in technology organization management.

Responsibilities

• Develop and run ET demand process aligning resources with priorities.
• Oversee health and effectiveness of the overall ET portfolio.
• Provide leadership to teams for project management and business analysis.

Skills

Project Management

Risk Management

Financial Management

People Management

Negotiation

Education

Advanced degree in a relevant field

Job description

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need Help?

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The purpose of this role is to design and develop a robust products and services model and delivery methodology that aligns with the bank's technical and operational goals. This includes identification of areas for process improvement, implementation of changes to enhance efficiency and effectiveness for delivery of technical services for Truist. This role will provide training and support to team members on the new products and services model, including Agile delivery practices, ensuring smooth adoption and implementation. This role will work closely with cross-functional teams, including IT, Enterprise Change, finance, risk management, and business lines to gather requirements and ensure the products and services model meets organizational needs in both design and execution.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Develop, enhance, and run ET demand process that aligns resources and activities with enterprise and technology priorities.
2. Oversee and monitor the health and effectiveness of the overall ET portfolio of change, including intake, planning, business readiness, and execution.
3. Provide direct leadership to teams of internal and external resources to ensure their ability to effectively deliver appropriate project management, business analysis, business readiness, and client and teammate communications.
4. Engage with various partners, including Risk partners, to ensure project review, oversight, and mitigation plans are in accordance with enterprise standards.
5. Contribute to short and long-term project prioritization and planning for the overall ET portfolio and ensuring coordination of planning of initiatives in other areas.
6. Establish and maintain relationships with key leaders to ensure coordination, support and buy-in of delivery plans within the assigned portfolio.
7. Manage effective Organizational Change Management (OCM) to guide organizational, process, and technology change to a successful resolution by focused preparation, implementation, and follow-through of change readiness efforts for teammates.
8. Provides portfolio level dashboards and executive summaries to keep leaders abreast of the health of the line of business portfolios.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Advanced degree in a relevant field, or an equivalent combination of education and work experience.
2. Nine to eleven (9-11) years progressive related experience in managing enterprise technology organizations or similar organizations combined with overall twelve years progressive related experience in project/program/portfolio management.
3. Three to five years (3-5) of manager experience.
4. Demonstrated experience in technology organization management, financial management, risk management, people management, issue resolution, influencing team members and other stakeholders, conducting difficult negotiations and managing to stringent timelines for project deliverables.
5. Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies

***Remote/telecommuter options will be considered for highly qualified candidates***

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Constantly (More than 50% of the time)
Standing
Occasionally (Less than 25% of the time)
Walking
Occasionally (Less than 25% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Up to 25%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the LawPay Transparency Nondiscrimination ProvisionE-Verify