Production Support Engineer

Bright Vision Technologies; Edison (NJ); Remote; USD 115,000 - 165,000; Full time

Job summary

Bright Vision Technologies is seeking a Production Support Engineer to maintain the reliability and availability of enterprise services through analysis, troubleshooting, user support, and continuous improvement.

The successful candidate will apply practical expertise in the primary programming language and framework, APIs, SQL, testing, Git, and CI/CD, work with cross-functional teams, and contribute to reliable, maintainable solutions through the delivery lifecycle.

Qualifications

• 10+ years of experience in production support or related roles.
• Experience with APIs, SQL, Git, and CI/CD pipelines.
• Strong customer-service, problem-solving, and communication skills.
• Ability to document actions, collaborate with technical teams, and follow procedures.

Responsibilities

• Monitor service health or support queues and prioritize requests using SLAs.
• Investigate application, data, access, integration, and user issues using diagnostics.
• Coordinate escalations and communicate status, workarounds, and resolutions.
• Maintain tickets, runbooks, and operational reports.
• Identify recurring problems and recommend permanent corrective actions.

Skills

APIs

SQL

Git

CI/CD

Customer service

Job description

Bright Vision Technologies is a technology consulting and software development company delivering cloud, AI, data, and enterprise solutions across the United States. This is an opportunity to contribute to technology initiatives in a collaborative environment with opportunities for professional growth.

Job Title: Production Support Engineer

Location: Remote

Position Type: Full-time, Direct W2 - [Not open to C2C or 1099]

Salary Range: $115,000–$165,000 Annually

Experience Required: 10+ years

Sponsorship: U.S. Citizens, Green Card holders, EAD holders, and H-1B transfer candidates are encouraged to apply. Bright Vision Technologies is unable to sponsor new H-1B visa petitions for this position.

Job Summary

Bright Vision Technologies is seeking a Production Support Engineer to maintain the quality, availability, and usability of enterprise technology services through analysis, troubleshooting, user support, and continuous improvement. The successful candidate will apply practical expertise in the primary programming language and framework, APIs, SQL, testing, Git, and CI/CD, work with cross-functional teams, and contribute to reliable, maintainable solutions through the delivery lifecycle.

Key Responsibilities

• Monitor service health or support queues and prioritize requests using agreed service levels.
• Investigate application, data, access, integration, and user issues using available diagnostics.
• Coordinate escalations and communicate status, workarounds, and resolutions.
• Maintain tickets, knowledge articles, runbooks, and operational reports.
• Identify recurring problems and recommend permanent corrective actions.

Required Qualifications

• Experience Required: typically 4+ years in a related professional role; exact threshold must match the approved requisition.
• Practical experience with the role-specific technology stack: the primary programming language and framework, APIs, SQL, testing, Git, and CI/CD.
• Experience in application support, IT operations, technical analysis, or service delivery relevant to the role.
• Ability to investigate issues using logs, data, system tools, or documented procedures.
• Understanding of incident, problem, change, and service-level practices.
• Strong customer-service, prioritization, and escalation skills.
• Ability to document actions, communicate clearly, and collaborate with technical teams.
• Careful handling of access, confidential data, and operational procedures.

Preferred Qualifications

• Additional hands-on depth in the primary programming language and framework, APIs, SQL, testing, Git, and CI/CD.
• Experience with cloud services, automation, and modern delivery practices relevant to the project.
• Familiarity with secure development, accessibility, governance, or regulatory requirements where applicable.
• Relevant professional certifications or advanced training in the role’s technology area.

Equal Employment Opportunity (EEO) Statement

Bright Vision Technologies is an Equal Opportunity Employer.

Bright Vision Technologies (BV Teck) is committed to equal employment opportunity (EEO) for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected status as defined by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, training, compensation, promotion, transfer, leaves of absence, termination, layoffs, and recall.

BV Teck expressly prohibits any form of workplace harassment or discrimination. Any improper interference with employees' ability to perform their job duties may result in disciplinary action up to and including termination of employment.