Senior Production Support Engineer – Oncology Systems

McKesson Corporation; United States; On-site; USD 125,000 - 208,400; Full time

Benefits offered by this job

Competitive compensation

Annual bonus opportunities

Career development programs

Job summary

A leading healthcare company seeks a Product Support Representative to provide advanced technical support and manage incidents related to oncology technology products. This role requires a minimum of 7 years of experience, exceptional communication skills, and expertise in the iKnowMed Generation 2 EHR application. You will contribute to product development, ensure quality releases, and drive a customer-first mindset in all operations.

Qualifications

• Typically requires 7+ years of relevant experience.
• Experience with iKnowMed Generation 2 EHR application.
• Deep understanding of end-to-end clinical workflows in Oncology.

Responsibilities

• Deliver advanced customer support experiences.
• Take ownership of defects and issues in applications.
• Test and implement new technology solutions.

Skills

Customer support

Problem-solving

Communication

Oncology knowledge

Technical analysis

Education

4-year Degree in healthcare or related field

Tools

Jira

iKnowMed Generation 2 EHR

Job description

A leading healthcare company seeks a Product Support Representative to provide advanced technical support and manage incidents related to oncology technology products. This role requires a minimum of 7 years of experience, exceptional communication skills, and expertise in the iKnowMed Generation 2 EHR application. You will contribute to product development, ensure quality releases, and drive a customer-first mindset in all operations.