Production Support Engineer — AI Oncology Platform

Triomics; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Triomics is seeking a Technical Support Specialist to manage daily production health and resolve customer issues across various deployments. The role requires investigating production issues, monitoring systems, and building support infrastructure.

Successful candidates will have 3+ years of relevant experience, strong communication skills, and proficiency in SQL and cloud platforms. Familiarity with healthcare technology and data pipelines is preferred. Join us in revolutionizing oncology EHR management.

Qualifications

• 3+ years in technical support, solutions engineering, or production operations at a SaaS or data platform company.
• Can query SQL databases and read application logs.
• Comfortable building processes from scratch.

Responsibilities

• Investigate production issues end-to-end across various data points.
• Monitor production systems to catch issues before clients report them.
• Communicate status updates clearly with clinical users.

Skills

Technical support experience

SQL querying

Written communication

Process building

Tools

Grafana

AWS

Azure

Kubernetes

Job description

Triomics is seeking a Technical Support Specialist to manage daily production health and resolve customer issues across various deployments. The role requires investigating production issues, monitoring systems, and building support infrastructure.

Successful candidates will have 3+ years of relevant experience, strong communication skills, and proficiency in SQL and cloud platforms. Familiarity with healthcare technology and data pipelines is preferred. Join us in revolutionizing oncology EHR management.