Senior Production Support Engineer - Hybrid/Remote

474 MS Services Group, Inc.; Boston (MA); Hybrid; USD 70,000 - 140,000; Full time

Job summary

Morgan Stanley’s Parametric division seeks a Senior Production Support specialist to triage, troubleshoot, and automate critical applications in a hybrid office setting. You will support on-prem and cloud-based systems, working closely with development to deploy automations and improve processes.

The role emphasizes 24/7 coverage, strong customer communication, and the ability to handle fast-paced, business-critical environments. Financial services experience is a plus.

Qualifications

• 6 years of relevant professional experience.
• 4 years experience with SQL including writing and understanding queries.
• Experience supporting a 24/7 environment.
• Experience with DevOps practices including Octopus, JIRA, Confluence or equivalent platforms.
• Scripting/automation and continuous improvement experience is a plus.
• Strong verbal and written communication skills targeted to a variety of audiences including technical and non-technical users.
• Must be able to work in a fast-paced, social environment, yet be able to work independently as necessary.
• Previous experience supporting line of business applications is a plus.
• Experience supporting a Windows based environment including basic server administration.
• Experience with Linux/UNIX based platforms is a plus.
• Experience with Powershell or other scripting languages is a plus.
• Patience and attention to detail is essential.
• Financial industry experience is a plus.

Responsibilities

• Triage and resolve tickets for supported systems and applications.
• Provide troubleshooting expertise for all aspects of an application including vendor and custom built apps.
• Develop and maintain knowledge base articles
• Follow established procedures for managing business risk when updating production systems.
• Create and update process automation.
• Participate in projects that enhance or upgrade Parametric systems or employee experience.
• Working as part of a team provide complete 24/7 support to the production environment including being a member of an on-call rotation
• Enhance the monitoring and oversight of applications to ensure proactive alerting where possible.

Skills

Communication

Problem-solving

Fast-paced environment

SQL proficiency

Tools

Octopus Deploy

JIRA

Confluence

PowerShell

Windows Server

Linux/UNIX

Job description

Morgan Stanley’s Parametric division seeks a Senior Production Support specialist to triage, troubleshoot, and automate critical applications in a hybrid office setting. You will support on-prem and cloud-based systems, working closely with development to deploy automations and improve processes.

The role emphasizes 24/7 coverage, strong customer communication, and the ability to handle fast-paced, business-critical environments. Financial services experience is a plus.