Senior Production Support Engineer - Parametric

474 MS Services Group, Inc.; Boston (MA); Hybrid; USD 70,000 - 140,000; Full time

Job summary

Morgan Stanley’s Parametric division seeks a Senior Production Support specialist to triage, troubleshoot, and automate critical applications in a hybrid office setting. You will support on-prem and cloud-based systems, working closely with development to deploy automations and improve processes.

The role emphasizes 24/7 coverage, strong customer communication, and the ability to handle fast-paced, business-critical environments. Financial services experience is a plus.

Qualifications

• 6 years of relevant professional experience.
• 4 years experience with SQL including writing and understanding queries.
• Experience supporting a 24/7 environment.
• Experience with DevOps practices including Octopus, JIRA, Confluence or equivalent platforms.
• Scripting/automation and continuous improvement experience is a plus.
• Strong verbal and written communication skills targeted to a variety of audiences including technical and non-technical users.
• Must be able to work in a fast-paced, social environment, yet be able to work independently as necessary.
• Previous experience supporting line of business applications is a plus.
• Experience supporting a Windows based environment including basic server administration.
• Experience with Linux/UNIX based platforms is a plus.
• Experience with Powershell or other scripting languages is a plus.
• Patience and attention to detail is essential.
• Financial industry experience is a plus.

Responsibilities

• Triage and resolve tickets for supported systems and applications.
• Provide troubleshooting expertise for all aspects of an application including vendor and custom built apps.
• Develop and maintain knowledge base articles
• Follow established procedures for managing business risk when updating production systems.
• Create and update process automation.
• Participate in projects that enhance or upgrade Parametric systems or employee experience.
• Working as part of a team provide complete 24/7 support to the production environment including being a member of an on-call rotation
• Enhance the monitoring and oversight of applications to ensure proactive alerting where possible.

Skills

Communication

Problem-solving

Fast-paced environment

SQL proficiency

Tools

Octopus Deploy

JIRA

Confluence

PowerShell

Windows Server

Linux/UNIX

Job description

ABOUT MORGAN STANLEY

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 41 countries, the Firm's employees serve clients worldwide including corporations, governments, institutions and individuals. For further information about Morgan Stanley, please visit www.morganstanley.com.

ABOUT PARAMETRIC

Parametric is part of Morgan Stanley Investment Management, the asset management division of Morgan Stanley. We partner with advisors, institutions, and consultants to build portfolios focused on what's important to them and their clients. A leader in custom solutions for more than 30 years, we help investors access efficient market exposures, solve implementation challenges, and design multi-asset portfolios that respond to their evolving needs. We also offer systematic alpha and alternative strategies to complement clients' core holdings. This role is part of Parametric's hybrid working model, which includes working in the office 3 days a week and choosing to work remotely or in the office the remaining days of the week.

ABOUT THE TEAM

The Application Support and Automation team at Parametric: We are responsible for supporting all of the production applications at Parametric. This includes on-prem and cloud based proprietary and off the shelf applications. The automation team is responsible for developing and maintaining all inbound and outbound file transmissions and internal automations.

ABOUT THE ROLE

Our Production Support team acts as the front line for issues involving all business critical applications, including Parametric proprietary software, open source commodity middleware, cloud deployed sites and network intersections with hosted solutions. Qualified senior level candidates will have a passion for IT, with excellent communication and organization skills, and be capable of working in a highly collaborative and fast paced environment. Financial services background is strongly encouraged. High energy, a can do attitude, and intense curiosity is required. This role fulfills issue triage for production IT operations/sysops/devops, Expedites repetitive tasks for end users while working with development to deploy automation Explores data stores and derives ad hoc reports and KPI's Deploy software as part of the change and release management process. Educate end users regarding new or misunderstood features. Participate in the continuous improvement process by highlighting new issues to development. Investigate logs and correlate failures between applications and databases Understand and demonstrate mastery of internal applications used for the daily business cycles (research, analysis, trading, accounting) As a senior member of the team you'll have an opportunity to craft new processes and revise existing documented workflows and aligning daily tasks to your personal efficiencies.

PRIMARY RESPONSIBILITES

• Triage and resolve tickets for supported systems and applications.
• Provide troubleshooting expertise for all aspects of an application including vendor and custom built apps.
• Develop and maintain knowledge base articles
• Follow established procedures for managing business risk when updating production systems.
• Create and update process automation.
• Participate in projects that enhance or upgrade Parametric systems or employee experience.
• Working as part of a team provide complete 24/7 support to the production environment including being a member of an on-call rotation
• Enhance the monitoring and oversite of applications to ensure proactive alerting where possible.

JOB REQUIREMENTS

• 6 years of relevant professional experience.
• 4 years experience with SQL including writing and understanding queries.
• Experience supporting a 24/7 environment.
• Experience with DevOps practices including Octopus, JIRA, Confluence or equivalent platforms.
• Scripting/automation and continuous improvement experience is a plus.
• Strong verbal and written communication skills targeted to a variety of audiences including technical and non-technical users.
• Must be able to work in a fast-paced, social environment, yet be able to work independently as necessary.
• Previous experience supporting line of business applications is a plus.
• Experience supporting a Windows based environment including basic server administration.
• Experience with Linux/UNIX based platforms is a plus.
• Experience with Powershell or other scripting languages is a plus.
• Patience and attention to detail is essential.
• Financial industry experience is a plus.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY

At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that’s differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Expected base pay rates for the role will be between $70,000 and $140,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.

At Morgan Stanley, we advise, originate, trade, manage and distribute capital for people, governments and institutions, always with a standard of excellence and guided by our core values.

Morgan Stanley is dedicated to providing first-class service to our clients, in a way that reflects our commitment to creating a more sustainable future and fostering stronger communities around the world. In each line of business, we strive to demonstrate our belief in the power of transformative thinking, innovative strategies and leading-edge solutions - and in the ability of capital to work for the benefit of all society.

What We Do