Senior Product & Tech Services Manager - Remote (West US)

Carrier; Georgia; On-site; USD 75,000 - 95,000; Full time

Job summary

Carrier, located in the United States, is seeking a Manager – Product and Technical Services to join their HVAC Residential and Commercial Operations team. This senior role involves troubleshooting complex customer issues, providing critical training, and ensuring the efficient operation of product technical services. The ideal candidate will have significant experience in HVAC or building automation and possess excellent problem-solving skills.

This remote position requires frequent travel to customer locations, primarily in Western USA, and offers a chance to make a meaningful impact in the industry.

Qualifications

• 3+ years of experience in HVAC or building automation.
• Ability to troubleshoot and solve complex problems.
• Proven training and presentation skills.

Responsibilities

• Serve as the subject matter expert for multiple products and services.
• Handle complex customer issues and ensure escalations where necessary.
• Conduct training sessions and product demonstrations.

Skills

HVAC experience

Problem-solving

English communication

Training development

Education

High School Diploma or GED

Associate or Bachelor’s degree

Tools

i-Vu and Web CTRL experience

Computer networks

Job description

Carrier, located in the United States, is seeking a Manager – Product and Technical Services to join their HVAC Residential and Commercial Operations team. This senior role involves troubleshooting complex customer issues, providing critical training, and ensuring the efficient operation of product technical services. The ideal candidate will have significant experience in HVAC or building automation and possess excellent problem-solving skills.

This remote position requires frequent travel to customer locations, primarily in Western USA, and offers a chance to make a meaningful impact in the industry.