Senior HVAC Field Engineer — Diagnostics & Customer Impact

Carrier Global Corporation; Northern (KY); Hybrid; USD 96,000 - 192,000; Full time

Benefits offered by this job

Health Care Benefits

Retirement Benefits

Paid time off and holidays

Disability insurance

Job summary

Carrier Global Corporation is seeking a Senior Service Engineering professional to provide deep HVAC technical expertise, diagnose highly complex issues, and prepare reports for senior leadership. You will maintain clear communication with customers and field teams, ensuring improvements are implemented and issues resolved.

Coverage includes the Midwest and Central US. The role requires 5+ years in HVAC technical support and a strong ability to translate technical findings for leadership, with a

Qualifications

• High School diploma or GED required.
• 5+ years HVAC technical support experience.
• 1+ years experience with Microsoft Office Suite.

Responsibilities

• Maintains effective communications with key customers and field team members to ensure product enhancements/improvements are complete and accurate.
• Maintains frequent contact with key customers which requires a high degree of tact and courtesy.
• Acts as the expert in product knowledge/subject matter.
• Performs highly complex diagnostic procedures.
• Prepares reports for senior leadership displaying interpreted test information to resolve design/system related problems and to ensure continuous improvement.
• Communicates technical information to technical/non-technical stakeholders including senior leadership.
• Ensures that key customers and field teams are kept informed on outstanding issues and recommends system enhancements, upgrades, or repairs.

Education

High School Diploma or GED

Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, Construction Management, or building HVAC

Tools

Microsoft Office Suite

Job description

Carrier Global Corporation is seeking a Senior Service Engineering professional to provide deep HVAC technical expertise, diagnose highly complex issues, and prepare reports for senior leadership. You will maintain clear communication with customers and field teams, ensuring improvements are implemented and issues resolved.

Coverage includes the Midwest and Central US. The role requires 5+ years in HVAC technical support and a strong ability to translate technical findings for leadership, with a