Senior Product Tech Manager - AI-Driven Cloud Support

Google; Sunnyvale, San Francisco, Seattle (CA, CA, WA); Hybrid; MXN 2,211,000 - 3,684,000; Full time

Job summary

Google Cloud Platform is seeking a Product Technology Manager for Support on Gemini. Define and execute the product strategy for a new generation of customer support experiences, bringing agentic AI systems to life to provide proactive and reactive support.

Collaborate with product, engineering, and GCBP teams to shape the future of AI-driven customer interactions and scalable cloud solutions. The role emphasizes leading cross-functional efforts, aligning business objectives with customer needs,

Qualifications

• Bachelor's degree in Computer Science, Information Systems, related technical field, or equivalent practical experience.
• 9 years of experience in a technical role providing enterprise-level support and workflows.
• 9 years of experience with two or more of: Web Tech, Data/BigData, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP, VMware.
• 6 years of experience troubleshooting and advocating for customers, addressing Cloud technical risks.
• Experience writing and reading code in a general purpose language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or system design.

Responsibilities

• Translate business objectives and requirements into a product idea, strategy, and roadmap for Support on Gemini.
• Drive the development and launch of Agentic AI systems for customer support.
• Own product requirements for Cloud Support built technical solutions and collaborate with internal teams to bring new experiences to market.
• Act as a subject matter expert on technical knowledge for the support organization and provide guidance and training.
• Engage with executive leadership and stakeholders to communicate product strategy and progress.

Skills

Customer advocacy

Analytical problem solving

Excellent communication

Education

Bachelor's degree in Computer Science or related field

Tools

Kubernetes

Oracle

SAP

VMware

Job description

Google Cloud Platform is seeking a Product Technology Manager for Support on Gemini. Define and execute the product strategy for a new generation of customer support experiences, bringing agentic AI systems to life to provide proactive and reactive support.

Collaborate with product, engineering, and GCBP teams to shape the future of AI-driven customer interactions and scalable cloud solutions. The role emphasizes leading cross-functional efforts, aligning business objectives with customer needs,