Senior Product Support Specialist (Data Center)

Southern Company; Durham (NC); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading energy solutions provider seeks a technical support engineer specializing in MicroGrid equipment. The ideal candidate will have extensive experience with generators and switchgear systems, showcasing decision-making skills and problem-solving capabilities to assist in complex customer environments. Responsibilities include developing maintenance procedures and providing on-site technical guidance, with a requirement for travel up to 45%. Exceptional benefits include medical and tuition reimbursement.

Benefits

Medical, dental, vision, and life insurance

Competitive pay and 401(k) with match

PTO, holidays, and sick leave

FSA/HSA options

Wellness and referral programs

Tuition reimbursement

Qualifications

• 12+ years of experience in commercial/industrial settings.
• Proficient in handling electrical systems and controls.
• Strong understanding of AC/DC Electrical Theory.

Responsibilities

• Provide technical assistance to Customer Service Managers and engineering teams.
• Manage onsite engineering changes and communicate open action items.
• Support complex start-ups, field troubleshooting, and onsite technical support.

Skills

Problem-Solving

Analytical Skills

Communication

Time Management

Education

Bachelor’s in Electrical Engineering

Tools

PLCs

Generator Controllers

Protective Relays

Electrical/Mechanical Schematics

NFPA 70 ARC Flash Certification

Job description

Description

Job Summary:

Provide technical support on PowerSecure MicroGrid equipment for Critical Infrastructure Systems. This role is customer-focused, requiring high decision quality, systematic analysis, and strong problem-solving skills to ensure safe and effective resolution of technical issues.

Minimum Qualifications:

• 12+ years of commercial/industrial experience with Generators, ATS/switchgear, and Paralleling Control systems.(Bachelor’s in Electrical Engineering may substitute 4 years of experience.)

• Proficient in reading Electrical/Mechanical Schematics and Engineer of Record Drawings.

• Experience with:

• PLCs, Generator Controllers, Protective Relays

• Alternators and Generators

• Medium Voltage NETA Maintenance and Testing

• Data Center preventive maintenance and system testing

• Commissioning and field experience required.

• NFPA 70 ARC Flash Certification preferred.

• Valid Driver’s License.

• Strong understanding of AC/DC Electrical Theory and operational theory of Switchgear/PowerGen systems.

• Skilled in troubleshooting and editing controller/PLC/HMI programming.

• Experience in product testing and development (5+ years).

• Strong communication, time management, and analytical skills.

  Job Duties and Responsibilities:

• Develop Statements of Work (SOW) and Methods of Procedures (MOP) for preventive maintenance.

• Provide technical assistance to Customer Service Managers and engineering teams.

• Support complex start-ups, field troubleshooting, and onsite technical support.

• Manage onsite engineering changes and communicate open action items.

• Assist in field retrofit projects, product troubleshooting guides, and training support.

• Escalate critical issues to leadership to ensure quality and schedule adherence.

• Support scheduling and prioritization with Product Support Manager.

  Physical Demands and Work Environment:

• Travel up to 45% required.

• Exposure to industrial environments including switchgear, generators, and welding operations.

• Work in both indoor office and outdoor field settings.

• Manual dexterity for operating digital and electrical equipment.

• Occasional after-hours and weekend support required.

  About PowerSecure:

PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions for electric utilities and commercial/industrial customers.

Benefits:

• Medical, dental, vision, and life insurance

• Competitive pay and 401(k) with match

• PTO, holidays, and sick leave

• FSA/HSA options

• Wellness and referral programs

• Tuition reimbursement

  Equal Opportunity Statement:

PowerSecure is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, veteran status, or disability.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.Operating Company: PowerSecure