Senior Product Support Specialist (Data Center)

PowerSecure, Inc.; Durham (NC); Remote; USD 80,000 - 115,000; Full time

Job summary

A leading energy solutions provider seeks a Senior Product Support Specialist to deliver technical support for MicroGrid equipment. The ideal candidate will possess extensive experience in generators and electrical systems, demonstrating strong problem-solving and communication skills. This position involves both customer engagement and engineering collaboration to resolve technical issues effectively.

Benefits

Medical, dental, vision, and life insurance

Competitive pay and 401(k) with match

PTO, holidays, and sick leave

FSA/HSA options

Wellness and referral programs

Qualifications

• 12+ years of experience with Generators, ATS/switchgear, Paralleling Control systems.
• Strong understanding of AC/DC Electrical Theory.
• Experience in product testing and development (5+ years).

Responsibilities

• Develop Statements of Work (SOW) and Methods of Procedures (MOP) for preventive maintenance.
• Provide technical assistance to Customer Service Managers and engineering teams.
• Support complex start-ups and onsite technical support.

Skills

Problem Solving

Analytical Skills

Communication

Time Management

Education

Bachelor’s in Electrical Engineering

Tools

PLCs

Generator Controllers

Protective Relays

Medium Voltage NETA Maintenance Equipment

Job description

Senior Product Support Specialist (Data Center)

Job Category: Technical/TechSupport

Requisition Number: SENIO002938

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• Full-Time
• Remote

Locations

Showing 1 location

Description

Job Summary:

Provide technical support on PowerSecure MicroGrid equipment for Critical Infrastructure Systems. This role is customer-focused, requiring high decision quality, systematic analysis, and strong problem-solving skills to ensure safe and effective resolution of technical issues.

Minimum Qualifications:

• 12+ years of commercial/industrial experience with Generators, ATS/switchgear, and Paralleling Control systems.
  (Bachelor’s in Electrical Engineering may substitute 4 years of experience.)
• Proficient in reading Electrical/Mechanical Schematics and Engineer of Record Drawings.
• Experience with:
  • PLCs, Generator Controllers, Protective Relays
  • Alternators and Generators
  • Medium Voltage NETA Maintenance and Testing
  • Data Center preventive maintenance and system testing
• Commissioning and field experience required.
• NFPA 70 ARC Flash Certification preferred.
• Valid Driver’s License.
• Strong understanding of AC/DC Electrical Theory and operational theory of Switchgear/PowerGen systems.
• Skilled in troubleshooting and editing controller/PLC/HMI programming.
• Experience in product testing and development (5+ years).
• Strong communication, time management, and analytical skills.

Job Duties and Responsibilities:

• Develop Statements of Work (SOW) and Methods of Procedures (MOP) for preventive maintenance.
• Provide technical assistance to Customer Service Managers and engineering teams.
• Support complex start-ups, field troubleshooting, and onsite technical support.
• Manage onsite engineering changes and communicate open action items.
• Assist in field retrofit projects, product troubleshooting guides, and training support.
• Escalate critical issues to leadership to ensure quality and schedule adherence.
• Support scheduling and prioritization with Product Support Manager.

Physical Demands and Work Environment:

• Travel up to 45% required.
• Exposure to industrial environments including switchgear, generators, and welding operations.
• Work in both indoor office and outdoor field settings.
• Manual dexterity for operating digital and electrical equipment.
• Occasional after-hours and weekend support required.

About PowerSecure:

PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions for electric utilities and commercial/industrial customers.

• Medical, dental, vision, and life insurance
• Competitive pay and 401(k) with match
• PTO, holidays, and sick leave
• FSA/HSA options
• Wellness and referral programs

Equal Opportunity Statement:

PowerSecure is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, veteran status, or disability.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.