Senior Product Support Engineer — Cloud Networking & SASE

Cato Networks; Prague (OK); Hybrid; USD 2,854 - 4,281; Full time

Job summary

Cato Networks is seeking a visionary Product Support T3 Engineer to engage with customers during evaluation, onboarding, and ongoing lifecycle stages. The role involves troubleshooting, collaboration with R&D, and aligning customer needs with Cato’s cloud network security platform.

Based in Prague with a hybrid work model, the engineer will own issue resolution, communicate effectively with customers, and help expand Cato’s global support services while advancing SASE adoption.

Qualifications

• Experience in web/network information security companies is required.
• Strong technical analytical skills with focus on networking, routing and packet analysis.
• Excellent communication and ability to work with customers directly.

Responsibilities

• Own and manage customer issues and drive resolution.
• Research, diagnose and troubleshoot customer issues in production environments.
• Collaborate with R&D and Product Management on complex problems.
• Understand customer needs and align them with Cato’s solutions.
• Maintain ongoing communication and periodic meetings with customers.
• Advocate for customers and coordinate with product, engineering and sales teams.
• Monitor customer status and identify risks and growth opportunities.
• Contribute to building and expanding Cato’s global support services.

Skills

Networking concepts

TCP/IP

Firewalls

Customer-facing

Technical support

Tools

VPNs

IPSec

Security protocols

Job description

Cato Networks is seeking a visionary Product Support T3 Engineer to engage with customers during evaluation, onboarding, and ongoing lifecycle stages. The role involves troubleshooting, collaboration with R&D, and aligning customer needs with Cato’s cloud network security platform.

Based in Prague with a hybrid work model, the engineer will own issue resolution, communicate effectively with customers, and help expand Cato’s global support services while advancing SASE adoption.