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A leading global provider of real estate services is looking for a Senior Product Specialist to enhance user experience and support product engagement. The role involves managing user support, implementing onboarding, and driving continuous improvement in product quality. Ideal candidates will have strong communication skills, advanced knowledge of Microsoft tools, and a commitment to excellence in service.
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
About the role
The Senior Product Specialist supports a product or product ecosystem in our Research ecosystem by driving fast, effective, and high-quality product support and engagement of our products.
They are responsible for providing product subject matter expertise, managing user support and engagement, establishing feedback loops with users and technology partners, and quarterbacking escalation management. They are further responsible for continuous improvement in quality of care, knowledge management, service metrics, and feedback acceleration within their product specialty. Their goal is to ensure engaged users, high-quality feedback to our product team, and frictionless experience for our users.
As a Senior Product Specialist, you will be responsible for:
Qualifications / Experience
People skills
Location:
Remote –Warsaw, POLIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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