Senior Product Specialist

*US AMR-Jones Lang LaSalle Americas, Inc.; Chicago (IL); Ibrido; USD 93.000 - 115.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Company Holidays

Early access to earned wages through J

Descrizione del lavoro

Jones Lang LaSalle Incorporated is seeking a Senior Product Specialist P3 to enable Leasing Technologies and support internal lease comps tools. The role requires strong leasing knowledge, data‑driven mindset, and proven ability to engage brokers with prompt, accurate responses.

You will help build processes and templates for broker interactions while ensuring data integrity. Remote role with CST working hours and potential travel for broker meetings.

Competenze

• 5+ years of experience in leasing, tenant representation, or commercial real estate.
• Comfortable with data and AI tools: able to work with a dashboard, a spreadsheet, and Jira for tracking data-quality issues.
• SQL is a plus, not a requirement.
• Clear, fast, confident communicator: able to explain a lease term to a senior broker without confusing or talking down to them, and able to disagree when needed.

Mansioni

• Serve as the primary point of contact for brokers confirming or correcting AI‑extracted lease comp terms, replying within minutes during working hours.
• Proactively identify brokers and markets that have gone quiet and determine why by email, phone, or through team leads.
• Judge broker corrections against the lease and local Research conventions, logging the verdict.

Conoscenze

Leasing/tenant representation

Data & AI tools

Jira

SQL

Clear communicator

Strumenti

Jira

SQL

Spreadsheet

Descrizione del lavoro

Senior Product Specialist P3 | Individual Contributor | Leasing Technologies — Internal Lease Comps

About the role

The (P3) Senior Product Specialist is an embedded product enablement partner for JLL’s Leasing technology group, responsible for delivering enablement programs, driving adoption, and support operations for Leasing’s proprietary and AI tools.

For this role, that means Internal Lease Comps: when a JLL lease closes, our AI reads it and pulls out the key terms, and the broker who did the deal then confirms or corrects them. Brokers know whether we got it right, and you’ll own that relationship. Reporting to the Senior Manager, Leasing Technologies Support – Americas, in partnership with the Principal Product Manager for Internal Lease Comps, you’ll be the one who answers fast, takes broker feedback seriously, and shows them what changed because of it. This is a proactive role, not a reactive one. You won’t abstract leases or build the pipeline, but you must understand lease terms well enough to know when a value is wrong and who to ask when you’re not sure. You’ll also help build this function from scratch.

What success means:

more verified, correct comps reaching Research each week, in the markets you cover.

Description

As a Senior Product Specialist, you will be responsible for:

• Product support & escalation management Serve as the primary point of contact for brokers confirming or correcting AI‑extracted lease comp terms, replying to every confirmation, correction, and question within minutes during working hours, and always the same day
• Proactively identify brokers and markets that have gone quiet and determine why, by email, phone, or through team leads, rather than waiting for a reply
• Judge every broker correction against the lease and the local Research convention before accepting it, logging the broker’s value, the clause that settles it, and the verdict
• Capture unfiltered feedback directly from brokers who complain, and close the loop with them once an issue is fixed
• Handle broker requests to keep specific comps confidential, following JLL’s data‑handling protocol and flagging any conflicts to Research before proceeding
• Product adoption Build the broker‑facing playbook from the ground up: reply templates, market checklists, and escalation paths that let the function scale beyond one person
• Partner with local Research leads to agree definitions (rent type, free rent, TI, OpEx) before expanding into a new market, and refine templates accordingly
• Present to brokers directly, including traveling with the Product Manager to broker all‑hands meetings where appropriate
• Guide the function through its earliest, most ambiguous stage, since no playbook exists yet
• Agentic AI enablement Evaluate AI‑extracted lease comp data against source lease documents and broker feedback, acting as the human‑judgment layer between the AI’s output and Research’s downstream use of it
• Log every AI‑versus‑broker discrepancy: the AI’s value, the broker’s value, and the clause that settles it so corrections can be used to test and improve AI accuracy over time
• Translate logged issues into engineering backlog items with enough evidence to act on, then follow up with the broker once it’s resolved
• Apply automation selectively, for example auto‑acknowledging simple confirmations, so judgment time goes to the corrections that need it
• Data, analytics & continuous improvement Track and report broker reply rates weekly for every market covered, with a documented reason for any market falling behind
• Report patterns rather than totals alone: what’s being corrected, which brokers and markets are going quiet, and which complaints keep recurring
• Maintain the integrity of the correction log so it holds up as a dataset Engineering and Research can act on
• Strategic partnership & product influence Build trusted, senior‑level relationships directly with brokers, including the ability to disagree with them, backed by the lease, without damaging the relationship
• Serve as the voice of the broker to the product and Research teams, translating recurring feedback into prioritized, evidenced product improvements
• Partner closely with the Product Manager on day‑to‑day market and broker prioritization

Qualifications and skills

• 5+ years of experience in leasing, tenant representation, or commercial real estate
• Hands‑on commercial real estate or leasing/tenant‑rep background: working knowledge of Full Service Gross, Modified Gross, and NNN in practice, how TI and free rent are quoted, and how both vary by market and product type; direct experience sourcing, verifying, or circulating lease comps with brokers
• Comfortable with data and AI tools: able to work with a dashboard, a spreadsheet, and Jira (or similar) for tracking data‑quality issues, and able to evaluate AI‑generated output critically rather than taking it at face value
• SQL is a plus, not a requirement
• Clear, fast, confident communicator: able to explain a lease term to a senior broker without confusing or talking down to them, and able to disagree with them when the lease says otherwise
• Comfortable with ambiguity and early‑stage ownership
• JLL experience and existing relationships with brokers or Research teams is a strong plus

Location & schedule

Remote; Central time zone (CST) preferred

Standard coverage window: 7:00 AM–7:00 PM CT

Visa & Eligibility

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Compensation

Expected compensation for this position: 93,000.00 – 115,000.00 USD per year

Location

Remote –Chicago, IL

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Equal Employment Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Background and Discrimination Policies

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Process

Accepting applications on an ongoing basis until candidate identified.

About JLL

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.