Technology Enablement Lead

Jones Lang LaSalle Incorporated; Chicago (IL); Hybrid; USD 105,000 - 140,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated (JLL) seeks a Lead, Tech Enablement to partner with Leasing Technologies nationwide, driving AI adoption and digital fluency. You’ll accelerate tool use, improve workflows, and scale best practices across markets, acting as the voice of the broker to influence leadership.

Expect hybrid work and travel to JLL offices. You’ll lead multi-market enablement programs, build dashboards, and create centralized libraries of assets while delivering training and measurable

Qualifications

• 7+ years combined experience in commercial real estate and technology adoption.
• Undergraduate degree required.
• Expertise in AI and agentic workflows for brokerage deals.
• Ability to lead large-scale, cross-functional programs independently.
• Experience with Microsoft Suite, CRM, data viz tools (Power BI/Tableau), AI tools.

Responsibilities

• AI Fluency & Enablement: be in-market expert on AI across the broker cycle and tools.
• Data Analytics & Performance: define adoption metrics and build dashboards.
• Strategic Partnerships: influence adoption priorities with brokerage leaders.
• Enablement Programming & Delivery: document and scale playbooks and trainings.
• Community & Champion Development: build practice communities and power users.

Skills

Strong communication

Cross-functional collaboration

Strategic relationship building

Problem solving

Organization

Education

Bachelor's degree

Tools

Microsoft Office/365

CRM

Power BI

Tableau

AI tools

Collaboration platforms

Job description

About the Role

Our Lead, Tech Enablement serves as a strategic partner for JLL's Leasing Technologies across the United States, driving product and AI adoption, technology change management, and digital fluency across multiple regional offices. You will work with Product Support, Go-To-Market, and Product teams to accelerate tool adoption, optimize regional business workflows, and build cross-market systems that scale best practices. As an embedded enablement partner, you will act as the voice of the broker to influence business leaders, solve complex adoption challenges, and guide teams from initial onboarding to full value realization, ensuring our solutions become indispensable to their success and drive measurable business outcomes for JLL.

What You’ll Do

AI Fluency & Enablement

Serve as the in-market expert on AI across the broker deal cycle, from prospecting to close, including JLL's AI tools and integrations.

Partner with brokers to build and refine their own AI workflows, creating confident citizen builders.

Capture the AI use cases brokers find valuable, share them across markets, and report the business impact to technology, business, and leadership partners.

Data Analytics & Performance Measurement

Define adoption metrics, benchmarks, and growth targets, then build dashboards to track performance and measure impact.

Create regional adoption health scores by combining usage data and qualitative feedback to identify at-risk offices and drive targeted improvement plans.

Strategic Partnerships

Build relationships with brokerage leaders to influence adoption priorities and optimize workflows using data-driven insights.

Run quarterly business reviews with regional leadership to co-develop success plans, celebrate wins, and set forward-looking goals.

Synthesize usage data and translate adoption metrics into business impact stories for Product and senior leadership.

Partner with GTM to drive campaign adoption and adapt product marketing for regional markets.

Enablement Programming & Delivery

Identify high-impact use cases from brokers and clients that drive value and differentiate JLL, then document and scale those practices across markets.

Build a central library of reusable assets: playbooks, toolkits, and proven innovations sourced from regional teams.

Deliver training and support through workshops, on-site activations, and AI-driven personalized learning tools.

Coordinate with Tech Enablement, Product Support, and GTM to ensure consistency in methods and measurement.

Community & Champion Development

Build communities of practice and mentor power users to create sustainable local enablement capacity.

Deploy engagement programs across markets, adapting content to fit regional workflows.

What We’re Looking For

7+ years combined experience in commercial real estate (Tenant Rep and/or Agency Leasing) and technology adoption, with deep knowledge of transaction processes and proven multi-site enablement success; undergraduate degree required.

Expertise in AI, including agentic workflows and automation, and how it applies to the brokerage deal cycle, with a track record of helping others adopt and build with it.

Proven ability to lead large-scale, cross-functional programs independently, and build strategic relationships with internal stakeholders.

Expertise across a modern tech stack including Microsoft Suite, CRM, data visualization tools (Power BI, Tableau), collaboration platforms, and AI tools.

Exceptional communication, problem-solving, and organization skills, all driven by a core commitment to delivering excellence in customer success.

Demonstrated track record of moving customers from basic adoption to 'power usage' by focusing on workflow integration and business value, not just feature training.

Hybrid role in major market location (3x/week in-office); Travel required to JLL offices across assigned US markets.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 105,000.00 – 140,000.00 USD per year Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site –Atlanta, GA, Boston, MA, Chicago, IL, Dallas, TX, Houston, TX, Los Angeles, CA, San Francisco, CA

Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle ('JLL'), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.