Head of Operations, East

Jones Lang LaSalle Incorporated; Washington (District of Columbia); On-site; USD 200,000 - 300,000; Full time

Benefits offered by this job

401(k) plan with matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Company Holidays

Early access to earned wages through

Job summary

Jones Lang LaSalle Incorporated seeks a Chief of Staff for the US Regional Leadership to translate regional strategy into actionable plans and to coordinate with the Regional President and COO. This role sets agendas, tracks progress, and ensures follow-through on action items to accelerate regional initiatives.

The position partners with Finance, HR, and Data & AI teams to align annual planning, budgets, and talent strategies with national leadership, while maintaining on-site responsibilities

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key responsibilities

• General Develop and drive adoption of consistent protocols and processes, both region-specific and national (e.g., RAO usage)
• Ensures successful implementation of end-to-end business processes within the US
• Work with Americas COO to improve and drive efficiency and operating leverage, while ensuring agreed service delivery consistency standards
• Tracking and reporting on regional priorities, translated into actionable operating plans with clear owners
• Implementing improvement plans for underperformance within region
• Executes across key transformation initiatives at the enterprise and Leasing Advisory level; contributing to project teams and ensuring accountability and follow through at the local level
• Chief of Staff for US Regional Leadership - setting agendas and following up with minutes and ensuring action items are followed through, providing leverage to Regional Leaders
• First responder’ and triage for operational issues that emerge in the Region
• Ensure all local offices have regular (monthly, quarterly) reviews of key data points (e.g., deficits, RPP, ratios, expenses, aging AR, rebates, underperformers, etc.)
• Ensure in-region connectivity and accountability (e.g., Regional Broker Lead calls, Town Halls, etc.)
• Manage operations personnel in region
• Member of Region’s Executive Council, where applicable
• Member of National Operating EC
• Attend BLC calls and meetings
• Attend Elevate (and similar programming events) as key stakeholder and leader
• Translate national and regional strategic vision into operational reality in region
• Lead/oversight of annual strategic planning process for all offices in region
• Provide insight on future goals and oversee execution
• Identify key themes from local strat plans and broker business planning (and similar exercises) for regional action
• Help prioritize strategic initiatives in region
• Serve as connection point for regional feedback to national leadership

Finance (in partnership with Finance)

• Create / approve regional budgets - full P&L responsibility alongside Regional President
• Partner with local operations and leadership on financial plans and goals; review anomalies / exceptions
• Advise on allocation and use of holdback accounts, top-offs, etc.
• Validate Top Achiever lists
• Monthly/quarterly AR review to help with cash collection

People (in partnership with HR)

• Partner with Regional Presidents on strategic recruits and retentions (and track these)
• Negotiate and/or review employment agreements as required
• Act as main POC for Legal, ER & HR
• Maintain connectivity with Line Leads and Line Ops Leads regionally
• Oversee title policy and promotion process
• Ensure annual performance review processes are followed consistently
• Support people management decisions in region
• Identify future leaders and grow high-value talent
• Oversee all off-boarding and broker separation agreements
• Provide guidance on plans to improve local culture scores as needed
• Provide and approve local/national award recommendations and selections (e.g., LCAB, COE, etc.)
• Organize / oversee culture-building events as appropriate (e.g., Top Gun celebrations)

Data & AI Support

• Support data and AI initiatives in region as required by national strategy (e.g., AI innovation pods, LeasingOS adoption, data-entry processes, etc.)
• Serve as connection point for regional / local feedback to national leadership regarding technology, data and AI needs, use cases, etc.

Reporting

• Reports to the Regional President with a dotted line to the COO, AMR Leasing

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position: 1.00 – 1.00 USD per year. This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site –New York, NY, Washington, DC

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only. If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.