Senior Product Services Engineer — Root-Cause Focus

VSG Business Solutions LLC; Minneapolis (MN); On-site; USD 110,000 - 160,000; Full time

Job summary

VSG Business Solutions LLC seeks a Sr Product Services Engineer to join our Product Services Engineering team. The role centers on root cause analysis, issue resolution, and effective customer communication for NextEra Analytics software platforms.

The candidate should understand renewable energy and storage systems, with experience in software applications to resolve customer issues. Collaboration with Software Engineering and Data Science is expected to influence product roadmap.

Qualifications

• Experience diagnosing complex software issues and guiding customers to resolution.
• Ability to prioritize customer impact and communicate technical details clearly.
• Familiarity with renewable energy technologies and storage systems.
• Proficiency with Unix command line and SQL for data investigation.

Responsibilities

• Perform root cause analysis and resolve customer issues for NextEra Analytics platforms.
• Communicate effectively with customers and internal teams to drive issue resolution.
• Collaborate with Software Engineering, Data Science, and Customer Success to address problems.

Skills

Root cause analysis

Customer communication

Renewable energy knowledge

Unix CLI

SQL

Monitoring/Observability tools

AWS services

Software development lifecycle

Tools

Grafana

CloudWatch

Job description

VSG Business Solutions LLC seeks a Sr Product Services Engineer to join our Product Services Engineering team. The role centers on root cause analysis, issue resolution, and effective customer communication for NextEra Analytics software platforms.

The candidate should understand renewable energy and storage systems, with experience in software applications to resolve customer issues. Collaboration with Software Engineering and Data Science is expected to influence product roadmap.