Senior Product Owner — AI Voice Experience (AVR)

Xcel Energy Services Inc; Concord (CA); Hybrid; USD 98,000 - 139,000; Full time

Benefits offered by this job

Annual Incentive Program

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

Dependent Care FSA

Health Care FSA

HSA

Short-term disability

Long-term disability

Employee Assistance Program

Pension

401(k) plan

Paid time off

Holidays

Parental Leave

Job summary

Xcel Energy is seeking a Product Owner to drive the AVR and related AI customer experiences. You will lead the product vision, roadmap, and delivery across a cross-functional team of Xcel Energy and vendor partners while aligning with broader digital transformation objectives.

You will set KPIs, refine requirements, and ensure solutions meet customer needs, accessibility and responsible AI standards, partnering with stakeholders for successful change management and delivery.

Qualifications

• Bachelor's degree in business, marketing, project management, design or related fields or an equivalent combination of education and experience.
• Minimum of 8 years of experience in business, marketing, project management, product management, or 4 years of direct Agile product management experience.
• Strong ability to collaborate with senior-level stakeholders and communicate to varied audiences.
• Deep knowledge of Agile processes (Scrum, SAFe, Kanban) and cross-functional teamwork.

Responsibilities

• Lead strategy and development for AVR and related AI customer experiences.
• Manage product delivery team and align to roadmap and KPIs.
• Coordinate with stakeholders on change management and contact center readiness.
• Define product vision and roadmap within digital transformation strategy.
• Lead agile scrum team (≈15 members) and coach on performance.

Skills

Agile methods

Cross-functional collaboration

Stakeholder management

Effective communication

Education

Bachelor's degree or equivalent in business/marketing/design

Job description

Xcel Energy is seeking a Product Owner to drive the AVR and related AI customer experiences. You will lead the product vision, roadmap, and delivery across a cross-functional team of Xcel Energy and vendor partners while aligning with broader digital transformation objectives.

You will set KPIs, refine requirements, and ensure solutions meet customer needs, accessibility and responsible AI standards, partnering with stakeholders for successful change management and delivery.