AVR Product Owner: AI Voice Experience Leader

Xcel Energy; Denver (CO); Hybrid; USD 98,000 - 139,000; Full time

Benefits offered by this job

Annual Incentive Program

Medical/Pharmacy Plan

Pension

Job summary

Xcel Energy in Denver, CO is seeking a Product Owner to lead AI-enabled voice self-service (AVR) initiatives. You will shape the vision, align stakeholders, and deliver a roadmap for high-impact customer experiences, using agile methods with internal and vendor teams.

The role emphasizes customer feedback, data-driven decisions, and responsible AI, with a hybrid work model and opportunities to influence digital transformations across the organization.

Qualifications

• Bachelor’s degree in business, marketing, project management, design or related fields.
• Minimum of 8 years of experience in business, marketing, project management, product management, or 4 years of direct Agile product management experience.
• A strong collaborator with a proven ability to build and maintain senior level relationships.
• Ability to effectively communicate to a variety of audiences and break down complex scenarios.
• Demonstrated leadership abilities, including decision making through ambiguity and influence on immediate and longer-term strategies.
• In-depth knowledge with Agile process and principles (Scrum, SAFe, Kanban).
• Proven success working with cross functional teams and stakeholders on large strategic and product management initiatives.
• Experience implementing customer and/or employee digital solutions and processes.

Responsibilities

• Lead the strategy and development for AVR and related Xcel Energy customer AI experiences, providing scalable and best in class capabilities.
• Create product vision and oversee the development of the product roadmap to align to the overall organizational digital transformation strategy.
• Clearly define user stories, refine requirements and backlog according to product roadmap.
• Test product with end users to ensure it meets requirements and accessibility and responsible AI standards.
• Lead agile scrum team (~15 members) to successfully implement initiatives and achieve goals while coaching and managing performance.

Skills

Agile

Scrum

SAFe

Stakeholder management

Communication

Leadership

AI experience

Education

Bachelor’s degree

Tools

Jira

Confluence

Job description

Xcel Energy in Denver, CO is seeking a Product Owner to lead AI-enabled voice self-service (AVR) initiatives. You will shape the vision, align stakeholders, and deliver a roadmap for high-impact customer experiences, using agile methods with internal and vendor teams.

The role emphasizes customer feedback, data-driven decisions, and responsible AI, with a hybrid work model and opportunities to influence digital transformations across the organization.