Product Owner: AI Voice Self-Service (AVR)

Xcel Energy; Amarillo (TX); Híbrido; USD 98.000 - 139.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual Incentive Program

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

Dependent Care Flexible Spending Allow

Health Care Flexible Spending Account

Limited-Purpose FSA

Transportation Reimbursement Account

Short-term disability

Long-term disability

Employee Assistance Program (EAP)

Fitness Center Reimbursement

Tuition reimbursement

Transit programs

Employee recognition program

Pension

401(k) plan

Paid time off (PTO)

Holidays

Volunteer Paid Time Off (VPTO)

Parental Leave

Descripción de la vacante

Xcel Energy, Inc. seeks a Product Owner to guide the development of AI-enabled voice self-service (AVR) and to align stakeholders with the product vision and roadmap.

You will lead a cross-functional team of Xcel Energy and vendor partners to deliver maximum value and advance the company’s digital transformation. You will apply agile practices, define user stories and backlog, and ensure delivery meets requirements, accessibility, and responsible AI standards.

Formación

• Bachelor’s degree in business, marketing, or related fields.
• 8+ years of experience in product or project management.
• Strong collaboration and senior stakeholder relationship skills.
• Excellent communication across audiences.
• Proven leadership in agile environments.
• Experience with digital solutions and customer-focused AI initiatives.

Responsabilidades

• Lead AVR strategy and develop scalable customer AI experiences.
• Create a product roadmap aligned to digital transformation strategy.
• Define user stories, backlog, and communicate needs to design and engineering teams.
• Test products with end users and ensure accessibility and quality.
• Lead a ~15-member agile scrum team and manage ceremonies.

Conocimientos

Agile product management

Stakeholder management

Cross-functional collaboration

Product strategy

Scrum

Data-driven decisions

Communication

Educación

Bachelor's degree in business or related field

Descripción del empleo

Xcel Energy, Inc. seeks a Product Owner to guide the development of AI-enabled voice self-service (AVR) and to align stakeholders with the product vision and roadmap.

You will lead a cross-functional team of Xcel Energy and vendor partners to deliver maximum value and advance the company’s digital transformation. You will apply agile practices, define user stories and backlog, and ensure delivery meets requirements, accessibility, and responsible AI standards.