Senior Product Manager, Workforce Management Platform

Capital One National Association

McLean (VA)

On-site

USD 201,000 - 229,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Capital One in McLean, VA is seeking a Senior Manager of Product Management for Workforce Management Tools to own the end-to-end product suite and lead the PM team. You will oversee forecasting, capacity planning, schedule generation, and real-time operations.

This hands-on leadership role balances long-term strategy with technical tradeoffs and vendor coordination to deliver measurable outcomes.

Qualifications

Bachelor's or Master's in a quantitative field or Business/Marketing, with degree achievable by start date.
Alternatively, Bachelor's degree with at least 4 years of Product Management experience.
Experience translating business strategy into consumer digital products.

Responsibilities

Set a clear product strategy and long-term roadmap for the Workforce Management platform.
Coach and mentor a team of Product Managers to focus on outcomes.
Own core scheduling and planning tools to improve agent experience and operations.
Translate security and technical needs to external vendors and coordinate with internal stakeholders.
Partner with Tech Leads to resolve architecture tradeoffs and ensure reliable deployments.
Balance short-term leadership demands with platform health and dependencies.
Collaborate with Enterprise Data and Tech teams to scale workforce data.
Translate platform constraints into clear business terms for executives.