Senior Product Manager, Transportation Platforms

Via; New York (NY); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Health coverage

Dental & vision plans

401(k) match

Parental leave

Mental health benefits

Pet insurance

20 days PTO

Job summary

Via is seeking a Senior Product Manager for Transportation Platforms in New York. You will lead a complex set of products that serve public sector transit agencies, municipalities and governments, guiding the admin console and the core ride lifecycle from booking to post-ride history.

You will collaborate with engineers and stakeholders worldwide to design end-to-end experiences, improve rider satisfaction and staff efficiency, and build a data-driven roadmap that balances MVP delivery with

Qualifications

• 7+ years of Product Management experience in B2C or B2B SaaS.
• Excellent written and verbal English communication.
• Ability to translate market research and feedback into a product vision.
• End-to-end lifecycle experience from planning to launch.
• MBA is a plus for the role.
• Thrives in fast-paced, dynamic environments.
• Data-first mindset with ability to decide in ambiguity.
• Interest in public transit, mapping, SaaS and accessibility a plus.

Responsibilities

• Lead best-in-class admin console experience for public sector users.
• Design end-to-end experiences for the ride lifecycle from booking to post-ride history.
• Build products to increase staff efficiency and rider satisfaction; reduce support time.
• Collaborate with engineers and architects to ensure scalable, user-centric infrastructure.
• Develop and communicate short and long-term roadmaps using data and feedback.

Skills

Product management experience

English communications

Market research interpretation

End-to-end lifecycle

Data-driven decision making

Cross-functional collaboration

Ambiguity handling

Public transit interest

Education

MBA (plus)

Job description

Senior Product Manager, Transportation Platforms

New York, New York

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Senior Product Manager, Transportation Platforms at Via, you will lead a complex set of products and features that impact our primary user and buyer - public sector transit agencies, municipalities and governments. Via prides itself on being a true partner to the public sector in helping make transit better for everyone but especially those in low income and minority communities. You will be joining Via at a time of rapid growth, impacting hundreds of thousands of riders weekly. This is an opportunity to digitize public transit and in doing so, provide greater transit access affordably, take cars off roads and create livable communities for all. Our customers trust us to partner with them on this mission and we are laser focused on providing them with delightful and intuitive products that make their jobs easy, efficient and rewarding.

What You'll Do:

• Be a lead PM responsible for a best-in-class experience for the admin console and “mothership” that public sector agencies rely upon for everything from their long-term transportation planning to real-time operations
• Design end to end experiences that follow the “life of a ride” from booking to confirmation to post-ride history and support
• Build products that help transit agencies increase efficiency for their staff while increasing rider satisfaction; Other metrics include reducing time spent on support and troubleshooting and successful resolution of issues raised by riders
• Create delightful digital experiences that in turn create excellent real-world outcomes for low-income and minority populations
• Partner with engineers and architects to build a sound infrastructure that supports multiple personas and use cases while feeling purpose-built for the end user
• Strive for excellent quality products while pragmatically releasing meaningful features on a regular cadence; employ a test and learn philosophy
• Build the short and long-term roadmap for your products by integrating customer feedback, data, trends and strategic initiatives, in an effort to continuously improve and expand Via’s product offering
• Work closely with key internal and external stakeholders around the globe and different time zones to guide prioritization and make sure that product development is focused and impactful
• Lead cross-team collaboration and work on complicated problems by integrating with other product managers and development teams across the organization
• Get the job done, sync teams, while keeping the big picture firmly in mind

Who You Are:

• Minimum of 7 years of Product Management experience in B2C or B2B SaaS products
• Excellent collaborative written and verbal fluency in English
• Able to digest market research & customer feedback along with having a crisp understanding of technical requirements and constraints to paint a vision of what a great product could look like
• Demonstrated success in handling an end-to-end product lifecycle with the ability to drive product planning, development, and launch
• Excellent analytical abilities and a strong business acumen - an MBA is a plus
• A great multitasker who thrives in a dynamic, fast-paced work environment
• Pro-active and independent achiever, self-learner, able to handle a task from idea to production
• Team Player, with great communication/listening skills and a can-do attitude
• Thrive in fast-paced environments
• Balance delivery of MVPs with an unwavering commitment to world class products
• A firm believer in a “Data First” philosophy but can also make decisions in ambiguous situations
• Passion for public transit, mapping, SaaS and accessibility - working experience in these areas is a plus

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $150,000 - $200,000 per year
• Comprehensive health coverage, with low-cost dental and vision plans
• A 401(k) with a generous company match and vesting
• Fully paid parental leave for new parents, with extended leave options
• Additional benefits (mental health, pet insurance, and other wellness perks)
• 20 days of paid time off (PTO) annually

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.

Via is an equal opportunity employer.

Voluntary Self-Identification

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As set forth in Via’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

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