Senior Product Manager, Rider and Driver Mobile Experience

Via; New York (NY); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Base salary + equity

Comprehensive health coverage

401(k) with company match

Fully paid parental leave

Paid time off

Job summary

Via in New York City is seeking a Senior Product Manager to lead the next-generation Rider and Driver mobile experiences. You will shape a scaled portfolio affecting tens of thousands of riders daily, working across public sector integrations and multi-provider mobility features.

This role requires 5+ years in product management, a track record of end-to-end lifecycle, and strong data-driven decision making.

Qualifications

• 5+ years of product management experience in startups or large companies operating on a global scale.
• Owned a broad set of products, led a product domain/line across a company, built category-leading products.
• Strong understanding of how AI and emerging technologies can transform product experiences and ship AI-powered solutions.
• Ability to translate market research and customer feedback into clear product specifications and success criteria.

Responsibilities

• Define and execute the overarching product strategy for the next-generation Rider and Driver platforms, leveraging AI and emerging technologies to expand reach across broader geographies, diverse user profiles, and multi-provider offerings.
• Develop scalable functionality that accommodates complex service deployments with diverse policies surrounding mobility, payments, and user communication.
• Convert user research and operational insights into clear product specifications by pinpointing core problems, formulating hypotheses, and defining success criteria.
• Analyze qualitative feedback and quantitative metrics to align stakeholders and refine product development cycles.
• Establish a rigorous, data-informed prioritization framework, evaluating the ROI of feature requests to guide scoping decisions and roadmapping.
• Serve as the central liaison across cross-functional teams, including Engineering, QA, Operations, and Business, engaging in day-to-day execution.

Job description

Senior Product Manager, Rider and Driver Mobile Experience

New York City

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Senior Product Manager at Via, you will lead a complex, scaled portfolio of products and features that impact our end users. You will be joining Via at a time of rapid growth, impacting tens of thousands of riders per day especially those from low‑income communities. This is an opportunity to shape the next generation of our mobile apps, provide intuitive and delightful experiences all while keeping our promise to our public sector customers on bettering the transit network as a whole. This includes combining various transportation modes, thoughtfully integrating into existing public transport and translating that experience across users from our public sector customers to riders and drivers. The role is one of thought leadership combined with a pragmatic eye towards building and shipping products that delight our partners.

What You’ll Do:

• Define and execute the overarching product strategy for the next-generation Rider and Driver platforms, leveraging AI and emerging technologies to expand reach across broader geographies, diverse user profiles, and multi-provider offerings.


• Develop scalable functionality that accommodates complex service deployments with diverse policies surrounding mobility, payments, and user communication.


• Convert user research and operational insights into clear product specifications by pinpointing core problems, formulating hypotheses, and defining success criteria.


• Analyze qualitative feedback and quantitative metrics to align stakeholders and refine product development cycles.


• Establish a rigorous, data-informed prioritization framework, evaluating the ROI of feature requests to effectively guide scoping decisions and roadmapping.


• Serve as the central liaison across cross-functional teams, including Engineering, QA, Operations, and Business, engaging in detailed, day-to-day execution.

Who You Are:

• You are an experienced product manager, with a minimum 5+ years of experience in successful startups or large companies operating on a global scale.


• You have owned a broad set of products, led a product domain/line across a company, and built category‑leading products.


• You are able to digest market research & customer feedback along with having a crisp understanding of technical requirements and constraints to paint a vision of what a great product could look like.


• You have a strong understanding of how AI and emerging technologies can transform product experiences, and a track record of identifying and shipping AI‑powered solutions that create meaningful value for users and the business.


• You have demonstrated success in handling an end‑to‑end product lifecycle with the ability to drive product planning, development, and launch.


• Excellent analytical abilities and a strong business acumen.


• A great multitasker who thrives in a dynamic, fast‑paced work environment.


• Pro‑active and independent achiever, self‑learner, able to handle a task from idea to production.


• Team player, with great communication/listening skills and a can‑do attitude.


• You have a passion for public transit, mapping, SaaS and accessibility - working experience in these areas is a plus.

What We Offer:

• Base Salary Range: $150,000 - $200,000 per year plus variable pay and equity as part of a total compensation package. Final compensation will be determined by the candidate’s experience, knowledge, and skills.


• Comprehensive health coverage, with low‑cost dental and vision plans


• A 401(k) with company match and vesting


• Fully paid parental leave for new parents, with extended leave options


• Additional benefits (mental health, pet insurance, and other wellness perks)


• 20 days of paid time off (PTO) annually

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.

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