Senior Product Manager, Shared Hosting

web; United States; Remote; USD 140,000 - 170,000; Full time

Benefits offered by this job

Health coverage

Retirement matching

Paid vacation

Tuition reimbursement

Pet insurance

Job summary

Web seeks a Senior Product Manager to own the strategy and roadmap for a mature, high-volume shared hosting platform. You will focus on helping customers succeed after signup and opt to renew, guiding the journey from setup to renewal.

You will align engineering and partners, analyze churn, improve renewal clarity and payment recovery, streamline onboarding and domain connections, and use cohort analysis and customer feedback to drive decisions across the lifecycle.

Qualifications

• Product management experience setting strategy and delivering measurable outcomes for a complex platform.
• Ability to use quantitative analysis, cohort behavior, and customer evidence to diagnose retention problems.
• Strong prioritization and business-case skills, including sizing impact and investment payback.
• Experience aligning engineering and cross-functional partners around a roadmap.
• Comfort working with a mature product, operational constraints, and a large existing customer base.

Responsibilities

• Set a multi-quarter product direction, align partners and executives, and prioritize investment across competing needs.
• Analyze churn by timing and cause, then build and size initiatives around the most addressable retention opportunities.
• Improve renewal clarity and payment recovery in partnership with pricing, billing, and lifecycle teams.
• Streamline provisioning, onboarding, domain connection, and first-site publishing; modernize hosting management while supporting existing customers.
• Work with customer care to reduce common support drivers, including domain, email, performance, security, billing, and migration issues.
• Establish platform metrics and use cohort analysis, experiments, and customer feedback to guide decisions.

Skills

Product strategy

Quantitative analysis

Prioritization & business cases

Cross-functional alignment

Mature platform experience

Job description

Role overview

Own the strategy and roadmap for a mature, high-volume shared hosting platform, with a focus on helping customers succeed after signup and choose to renew. The work spans the customer journey from setup and first published site through billing, support, and renewal, and success is measured by retention and service experience.

Responsibilities

• Set a multi-quarter product direction, align partners and executives, and prioritize investment across competing needs.
• Analyze churn by timing and cause, then build and size initiatives around the most addressable retention opportunities.
• Improve renewal clarity and payment recovery in partnership with pricing, billing, and lifecycle teams.
• Streamline provisioning, onboarding, domain connection, and first-site publishing; modernize hosting management while supporting existing customers.
• Work with customer care to reduce common support drivers, including domain, email, performance, security, billing, and migration issues.
• Establish platform metrics and use cohort analysis, experiments, and customer feedback to guide decisions.

Requirements

• Product management experience setting strategy and delivering measurable outcomes for a complex platform.
• Ability to use quantitative analysis, cohort behavior, and customer evidence to diagnose retention problems.
• Strong prioritization and business-case skills, including sizing impact and investment payback.
• Experience aligning engineering and cross-functional partners around a roadmap.
• Comfort working with a mature product, operational constraints, and a large existing customer base.

Benefits and work setup

• Remote position, as indicated in the listing.
• Listed annual compensation range: $140,000–$170,000.
• Benefits described include health coverage, retirement matching, paid vacation, tuition reimbursement, and pet insurance.