Senior Product Manager, Patient Experience & Engagement

Bask Health; United States; Remote; USD 140,000 - 180,000; Full time

Job summary

Bask Health is seeking a Senior Product Manager, Patient Experience to define strategy and drive the patient-facing platform, including the patient portal, messaging, and care workflows.

You will own end-to-end product outcomes, work with engineering and design, translate feedback into requirements, and balance usability with scale. This role requires 5+ years in product management, strong technical product sense, and experience with consumer SaaS or healthcare software.

Qualifications

• 5+ years of professional product management experience shipping software products.
• Experience owning a product area from discovery through launch and iteration.
• Strong understanding of software development, APIs, integrations, and modern architecture.
• Experience working with engineers to define requirements and make tradeoffs.
• Experience with consumer-facing apps, SaaS platforms, or complex workflows.
• Excellent written and verbal communication skills.

Responsibilities

• Own the product strategy, roadmap, and execution for Bask’s patient-facing platform.
• Lead improvements to patient portal, messaging, treatment status, and renewals.
• Identify friction points in patient workflows and propose usability improvements.
• Define requirements, evaluate technical tradeoffs, and ship high-quality features.
• Translate feedback and business needs into clear product requirements and priorities.
• Collaborate with clinical, pharmacy, and operations teams to align workflows.
• Define and track key metrics: engagement, adoption, task completion, retention.
• Lead product discovery, experimentation, development, launch, and iteration.
• Balance short-term improvements with long-term platform scalability and reliability.
• Identify opportunities to simplify complex workflows via automation and design.
• Communicate priorities and progress across teams; own product outcomes.

Skills

Product strategy

Roadmap planning

Requirements gathering

Stakeholder communications

Data-driven decisions

Cross-functional collaboration

User research

Healthcare software

Telehealth experience

Job description

Bask Health is seeking a Senior Product Manager, Patient Experience to define strategy and drive the patient-facing platform, including the patient portal, messaging, and care workflows.

You will own end-to-end product outcomes, work with engineering and design, translate feedback into requirements, and balance usability with scale. This role requires 5+ years in product management, strong technical product sense, and experience with consumer SaaS or healthcare software.