Senior Manager, Software Engineering, Order Management

Crate and Barrel; Northern (KY); Hybrid; USD 140,000 - 210,000; Full time

Job summary

Crate and Barrel is seeking a Senior Manager, Software Engineering to lead our OMS platform engineering efforts. You will balance operational excellence with strategic modernization, guiding a cloud-native, event-driven overhaul while keeping the order processing engine rock-solid.

As a People Leader, you will mentor multiple teams, define technical direction, align with Product, Retail, and Fulfillment, and drive high-throughput, omni-channel experiences through robust architecture and

Qualifications

• 5+ years of hands-on OMS experience in enterprise platforms.
• Experience leading multiple teams or managers.
• Proven omni-channel fulfillment expertise.
• Experience with cloud-native apps and event-driven architecture.
• Strong agile, engineering practices, and scale.
• Excellent strategic thinking and execution.
• Strong communication and stakeholder management.
• Ability to guide architecture decisions and solve complex problems.
• Experience with budgeting and hiring.
• Ability to drive change and continuous improvement.
• Understanding of cloud, scalable architectures, and DevOps.

Responsibilities

• Lead and manage multiple software engineering teams.
• Define and drive technical strategy and roadmaps.
• Coordinate planning, execution, and delivery of complex software.
• Prioritize product backlog with product manager and stakeholders.
• Promote engineering best practices and operational excellence.
• Mentor engineers with career development.
• Manage resources and hiring for the engineering org.
• Drive architectural decisions for robustness and scalability.
• Set KPIs for quality, productivity, delivery.
• Communicate strategy and progress to senior leadership.

Skills

Leadership

OMS Domain Experience

Omni-Channel

Cloud-Native Architecture

Agile Methodologies

Project Management

Communication

DevOps Principles

Strategic Thinking

Budget Management

Education

Bachelor's or Master's degree in CS/Software Engineering

Tools

AWS

GCP

Azure

Kafka

RabbitMQ

EventBridge

REST/GraphQL

Microservices

Job description

We are seeking a strategic and experienced Senior Manager, Software Engineering, with 8+ years of software engineering experience and 3+ years in management to lead our software engineering team responsible for our core Order Management System (OMS) platform. In this role, you will balance operational excellence with strategic vision—ensuring our existing order processing engine remains rock-solid while leading a multi-year architectural modernization toward a cloud-native, event-driven ecosystem. You will partner closely with Product, Retail, Supply Chain, and Fulfillment leadership to drive high-throughput transaction execution and seamless omni-channel experiences. This individual will be responsible for setting technical direction, driving engineering excellence, managing a team of engineers, and ensuring the successful delivery of impactful software solutions that align with our business strategy.

• This position is fully remote

• This role is an People Leader position

A day in the life as a Senior Manager, Software Engineering...

• Lead and manage multiple software engineering teams, fostering a culture of innovation, collaboration, and high performance.

• Define and drive the technical strategy and roadmap for your engineering groups leveraging your comprehensive understanding of systems, tools, and applications in your area, collaborating with product leadership and stakeholders to align priorities and ensure delivery of solutions that meet organizational and product goals.

• Facilitate the collaborative planning, execution, and timely delivery of complex software solutions and features, fostering adaptability to changing priorities and ensuring the consistent delivery of high-quality software that meets evolving needs.

• Collaborate with the product manager and stakeholders to define and prioritize the product backlog, iteratively shaping requirements and timelines within agile planning processes.

• Champion engineering and agile best practices, operational excellence, and continuous improvement initiatives across your teams.

• Lead and mentor a team of software engineers, fostering their professional growth through regular coaching, feedback, and the provision of opportunities for skill development and career advancement.

• Manage resources and hiring for your engineering organization while ensuring fiscal responsibility.

• Drive technical decision-making processes, ensuring robust and scalable architectural choices.

• Establish and monitor key performance indicators (KPIs) for engineering quality, productivity, and delivery.

• Communicate effectively with senior leadership regarding strategy, progress, and challenges.

What you'll bring to the table...

• Strong leadership and organizational management skills, with experience managing managers or multiple complex teams.

• Deep OMS Domain Experience: 5+ years of hands-on experience building, scaling, and maintaining enterprise-grade Order Management Systems (e.g., IBM Sterling OMS, Blue Yonder, Manhattan Active Omni, or custom microservices OMS).

• Omni-Channel Experience: Proven track record supporting complex fulfillment workflows, including Buy Online Pick Up In Store (BOPIS), Ship-from-Store (SFS), curbside pickup, and reverse logistics

• Modern Architectural Patterns: Experience with cloud-native applications (AWS/GCP/Azure), event-driven architecture utilizing message brokers (Kafka, RabbitMQ, or EventBridge), REST/GraphQL APIs, and microservices patterns.

• Deep understanding of software development processes, agile methodologies, and modern engineering practices at scale.

• Excellent strategic thinking, project management, and execution skills.

• Exceptional communication, interpersonal, and stakeholder management abilities.

• Strong technical acumen with the ability to guide architectural decisions and resolve complex technical challenges.

• Experience with resource planning, budget management, and strategic hiring.

• Ability to drive change and foster a culture of continuous improvement and innovation.

• Understanding of cloud technologies, scalable architectures, and DevOps principles.

• Strong business awareness and ability to translate business needs into technical strategies.

• Strong understanding of financial implications in decision-making, ensuring responsible use of company resources.

We'd love to hear from you if you have...

• 8+ years of experience in software engineering, with at least 3+ years in a management role overseeing multiple teams or a significant engineering function.

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).

• Proven track record of successfully leading and delivering large-scale, complex software projects in an agile environment.

• Experience managing and developing software engineers.

• Demonstrated ability to think strategically and execute methodically.

• Direct experience leading a legacy-to-cloud OMS modernization or SaaS migration without business disruption.

• Deep understanding of payments integration, tax processing, and financial ledger reconciliation within the order lifecycle.