Senior Product Manager – Loyalty & AI Platform

Epsilon; Irving (TX); On-site; USD 120,000 - 190,000; Full time

Job summary

Epsilon is seeking an experienced Product Manager to drive the evolution of our loyalty execution platform across AI, analytics, and customer engagement. You will shape the roadmap, gather market insights, and translate needs into capabilities that deliver measurable value.

The role requires 8+ years in product management within SaaS, strong data-driven decision making, and collaboration with engineering, analytics, and sales to define and launch customer-focused features across enterprise

Qualifications

• Bachelor's degree or equivalent professional experience.
• 8+ years of experience in product management, product development, program management, or a related role.
• Experience with SaaS software providers, preferably marketing technology, customer engagement, CRM, loyalty, or customer experience solutions.
• Direct experience in customer loyalty, loyalty program management, customer engagement, retention marketing, CRM marketing, customer data & analytics, or related customer experience fields.
• Demonstrated success bringing software products or features from concept through launch and adoption.
• Experience gathering and translating customer feedback into product requirements and roadmap initiatives.
• Solid understanding of AI-enabled personalization, customer intelligence, or emerging AI applications within marketing technology.
• Strong ability to analyze and manipulate customer data for insights creation and development of strategic frameworks.
• Strong analytical, organizational, and project management skills.
• Excellent communication and collaborator management abilities.
• Ability to manage multiple initiatives and priorities in a fast-paced environment.
• Basic understanding of SaaS product architecture and underlying web and coding technologies required for product development.

Responsibilities

• Contribute to the strategic direction and roadmap of the loyalty platform.
• Find opportunities for new features, functionality, and platform enhancements that improve client outcomes and drive business growth.
• Develop cases, product requirements, and implementation plans for new capabilities.
• Prioritize initiatives based on customer value, market demand, strategic fit, and business impact.
• Help define and complete the company's vision for AI, personalization, and analytics throughout the loyalty experience.
• Translate AI concepts into scalable product functionality with cross-functional teams.
• Develop use-cases and requirements for predictive, recommendation, segmentation, and personalization capabilities.
• Identify opportunities to integrate differentiated data, activation, identity, and digital assets into the loyalty platform.
• Stay current on trends, innovations, competitive offerings, and emerging technologies in loyalty and marketing tech.
• Establish processes for collecting feedback from clients, prospects, and sales teams; translate insights into roadmap initiatives.
• Lead product development lifecycle from concept through launch and post-launch optimization.
• Communicate strategy and releases across the organization.

Skills

Product management

SaaS product development

Market research

Data analysis

AI/personalization strategy

Stakeholder collaboration

Roadmap planning

Education

Bachelor's degree or equivalent

Job description

Epsilon is seeking an experienced Product Manager to drive the evolution of our loyalty execution platform across AI, analytics, and customer engagement. You will shape the roadmap, gather market insights, and translate needs into capabilities that deliver measurable value.

The role requires 8+ years in product management within SaaS, strong data-driven decision making, and collaboration with engineering, analytics, and sales to define and launch customer-focused features across enterprise