Senior Product Manager, Loyalty & AI Personalization

Epsilon; Wakefield (MA); On-site; USD 140,000 - 190,000; Full time

Job summary

Epsilon is seeking an experienced Product Manager to drive the evolution of its loyalty execution platform. The role sits at the intersection of product management, loyalty strategy, analytics, and AI, shaping the roadmap with market insights and client needs.

The ideal candidate will translate inputs into innovative product capabilities that deliver measurable value, collaborating with engineering, data, and customer teams to create personalized experiences and scalable features across

Qualifications

• 8+ years of experience in product management, product development, program management, or a related role.
• Experience working for a SaaS software provider, preferably within marketing technology, customer engagement, CRM, loyalty, or customer experience solutions.
• Direct experience in customer loyalty, loyalty program management, customer engagement, retention marketing, CRM marketing, customer data & analytics, or related customer experience fields.
• Demonstrated success bringing software products or features from concept through launch and adoption.
• Experience gathering and translating customer feedback into product requirements and roadmap initiatives.
• Solid understanding of AI-enabled personalization, customer intelligence, or emerging AI applications within marketing technology.

Responsibilities

• Serve as a key contributor to the strategic direction and roadmap of the loyalty execution platform.
• Find opportunities for new features, functionality, and platform enhancements that improve client outcomes and drive business growth.
• Develop cases, product requirements, and implementation plans for new capabilities.
• Prioritize initiatives based on customer value, market demand, strategic fit, and business impact.
• Help define and complete the company's vision for incorporating AI, customer strategy, and analytics throughout the loyalty experience.
• Translate customer insights into actionable product enhancements and roadmap initiatives.

Skills

Product management

SaaS

AI/personalization

Customer analytics

Cross-functional leadership

Data-driven decision making

Education

Bachelor's degree or equivalent

Job description

Epsilon is seeking an experienced Product Manager to drive the evolution of its loyalty execution platform. The role sits at the intersection of product management, loyalty strategy, analytics, and AI, shaping the roadmap with market insights and client needs.

The ideal candidate will translate inputs into innovative product capabilities that deliver measurable value, collaborating with engineering, data, and customer teams to create personalized experiences and scalable features across