Senior Product Manager, Lodging

Expedia, Inc.; Austin (TX); On-site; USD 130,000 - 190,000; Full time

Job summary

Expedia Group seeks a Senior Product Manager for Brand Expedia (BEX). You will own a meaningful slice of the lodging customer experience, from discovery through booking, to build trust and simplify travel decisions for families and other high-value travelers.

In this high-ownership role in a matrixed organization, you will shape the product roadmap, influence cross-functional teams, and bring AI/ML thinking to personalize experiences while maintaining safety and measurability.

Qualifications

• 8+ years in B2C product management with a degree.
• Experience owning consumer-facing products end-to-end.
• Ability to translate insights into a roadmap.

Responsibilities

• Shape end-to-end traveler experiences from discovery to checkout.
• Build segment empathy and use research to inform decisions.
• Define a data-informed product roadmap and value metrics.
• Collaborate with design, eng, analytics and stakeholders.
• Lead experiments with clear hypotheses and success criteria.

Skills

B2C PM experience

Product instincts

Education

Bachelor's/Master's degree

Job description

Senior Product Manager, Lodging

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Introduction to the team:

The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our focus on customer-centric innovation enables us to develop products that build loyalty and repeat business. We partner closely with teams across Expedia Group to drive growth and achieve results for our customers and the company.

Join Expedia Group as a Senior Product Manager for Brand Expedia (BEX), one of the most trusted names in global travel. In this role, you will own a meaningful slice of BEX's lodging customer experience — from how travelers discover the right place to stay, to how they book with confidence, to how they arrive without surprises. You will design and deliver experiences for families, our highest-value traveler segment, with the goal of making Expedia feel less like a catalog and more like a trusted guide.

This is a high-ownership role in a matrixed org. You'll work through platform and experience teams you don't directly manage, which means your ability to define a sharp customer problem, align stakeholders, and drive execution through influence is as important as your product instincts.

In this role, you will:

• Shape how millions of travelers experience finding and booking a stay on Expedia — from first search to front door — ensuring every touchpoint feels designed for them, not just functional.
• Develop deep empathy for specific segments of travelers: understand how they search, what makes them anxious, where they abandon, and what builds the trust that earns a booking. Use customer advocacy data, user research, competitive intel, and behavioral data to stay close to the customer, not just the metrics.
• Translate customer insight into a clear, opinionated product roadmap — balancing fast wins that reduce friction now with longer-horizon bets on differentiated experiences families can't get elsewhere.
• Partner closely with Experience Design to craft end-to-end experiences that are coherent across surfaces — search, property detail, checkout, and post-booking — rather than optimizing surfaces in isolation.
• Drive a rigorous experimentation program: write sharp hypotheses grounded in customer problems, define success metrics that reflect real traveler value, and make confident ship/iterate/stop calls — including when data is messy or inconclusive.
• Operate effectively across a platform-dependent org: scope work against shared platform capabilities, manage cross-functional dependencies, and communicate trade-offs clearly to engineering, analytics, and senior stakeholders.
• Bring AI/ML thinking to consumer experience problems — whether that's smarter discovery, more relevant content, or personalization that adapts to traveler context — in ways that are safe, measurable, and meaningful to the customer.

Minimum Qualifications:

• 8+ years of relevant professional experience in B2C product management with a bachelor's degree, 6+ years with a master's, or equivalent professional experience.
• Demonstrated experience owning consumer-facing product areas across their full lifecycle — from customer discovery through scaled rollout — with measurable business outcomes.
• Strong customer intuition: able to get beneath surface metrics to understand the actual traveler problem, and translate that into product decisions with conviction.
• Proven experimentation mindset: able to design tests, define guardrails, interpret A/B results including inconclusive ones, and make data-informed decisions without waiting for perfect information.