Senior Product Manager, Lodging

11105 Expedia, Inc.; Austin (TX); On-site; USD 173,000 - 243,000; Full time

Job summary

Expedia Group in Austin is hiring a Senior Product Manager for Lodging to own a meaningful slice of the booking experience from discovery to checkout. You will lead the product strategy for families and high-value travelers, collaborating with design, analytics, and engineering to create end-to-end experiences that feel coherent and trusted.

You will apply data, customer insight, and AI/ML thinking to build smarter discovery, personalized content, and better booking flows.

Qualifications

• 8+ years of relevant professional experience in B2C product management with a bachelor's degree, 6+ years with a master's, or equivalent professional experience.
• Demonstrated experience owning consumer-facing product areas across their full lifecycle — from customer discovery through scaled rollout — with measurable business outcomes.
• Strong customer intuition: able to get beneath surface metrics to understand the actual traveler problem, and translate that into product decisions with conviction.
• Proven experimentation mindset: able to design tests, define guardrails, interpret A/B results including inconclusive ones, and make data-informed decisions without waiting for perfect information.
• Track record of shipping work through cross-functional teams you don't directly manage — platform, design, analytics, and engineering partners.
• A strong UX partnership instinct — you've worked closely with design to craft end-to-end experiences that feel coherent, not just optimized by surface.

Responsibilities

• Shape how millions of travelers experience finding and booking a stay on Expedia — from first search to front door.
• Develop deep empathy for specific segments of travelers: understand how they search, what makes them anxious, where they abandon, and what builds trust.
• Use customer advocacy data, user research, competitive intel, and behavioral data to stay close to the customer, not just the metrics.
• Translate customer insight into a clear, opinionated product roadmap — balancing fast wins that reduce friction now with longer-horizon bets on differentiated experiences families can't get elsewhere.
• Partner closely with Experience Design to craft end-to-end experiences that are coherent across surfaces — search, property detail, checkout, and post-booking.
• Drive a rigorous experimentation program: write sharp hypotheses grounded in customer problems, define success metrics that reflect real traveler value, and make confident ship/iterate/stop calls.
• Operate effectively across a platform-dependent org: scope work against shared platform capabilities, manage cross-functional dependencies, and communicate trade-offs clearly to engineering, analytics, and senior stakeholders.
• Bring AI/ML thinking to consumer experience problems — whether that's smarter discovery, more relevant content, or personalization that adapts to traveler context.

Skills

B2C PM

Lifecycle ownership

Customer intuition

Experimentation

Cross-functional shipping

UX partnership

Education

Bachelor's degree

Master's degree

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Senior Product Manager, Lodging

Introduction to the team:

The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our focus on customer-centric innovation enables us to develop products that build loyalty and repeat business. We partner closely with teams across Expedia Group to drive growth and achieve results for our customers and the company. Join Expedia Group as a Senior Product Manager for Brand Expedia (BEX), one of the most trusted names in global travel. In this role, you will own a meaningful slice of BEX's lodging customer experience — from how travelers discover the right place to stay, to how they book with confidence, to how they arrive without surprises. You will design and deliver experiences for families, our highest-value traveler segment, with the goal of making Expedia feel less like a catalog and more like a trusted guide. This is a high-ownership role in a matrixed org. You'll work through platform and experience teams you don't directly manage, which means your ability to define a sharp customer problem, align stakeholders, and drive execution through influence is as important as your product instincts.

In this role, you will:

• Shape how millions of travelers experience finding and booking a stay on Expedia — from first search to front door — ensuring every touchpoint feels designed for them, not just functional.
• Develop deep empathy for specific segments of travelers: understand how they search, what makes them anxious, where they abandon, and what builds the trust that earns a booking.
• Use customer advocacy data, user research, competitive intel, and behavioral data to stay close to the customer, not just the metrics.
• Translate customer insight into a clear, opinionated product roadmap — balancing fast wins that reduce friction now with longer‑horizon bets on differentiated experiences families can't get elsewhere.
• Partner closely with Experience Design to craft end‑to‑end experiences that are coherent across surfaces — search, property detail, checkout, and post‑booking — rather than optimizing surfaces in isolation.
• Drive a rigorous experimentation program: write sharp hypotheses grounded in customer problems, define success metrics that reflect real traveler value, and make confident ship/iterate/stop calls — including when data is messy or inconclusive.
• Operate effectively across a platform‑dependent org: scope work against shared platform capabilities, manage cross‑functional dependencies, and communicate trade‑offs clearly to engineering, analytics, and senior stakeholders.
• Bring AI/ML thinking to consumer experience problems — whether that's smarter discovery, more relevant content, or personalization that adapts to traveler context — in ways that are safe, measurable, and meaningful to the customer.

Minimum Qualifications:

• 8+ years of relevant professional experience in B2C product management with a bachelor's degree, 6+ years with a master's, or equivalent professional experience.
• Demonstrated experience owning consumer‑facing product areas across their full lifecycle — from customer discovery through scaled rollout — with measurable business outcomes.
• Strong customer intuition: able to get beneath surface metrics to understand the actual traveler problem, and translate that into product decisions with conviction.
• Proven experimentation mindset: able to design tests, define guardrails, interpret A/B results including inconclusive ones, and make data‑informed decisions without waiting for perfect information.
• Track record of shipping work through cross‑functional teams you don't directly manage — platform, design, analytics, and engineering partners.
• A strong UX partnership instinct — you've worked closely with design to craft end‑to‑end experiences that feel coherent, not just optimized by surface — and you can speak credibly to interaction and information design decisions.

Preferred Qualifications:

• Experience in online travel, lodging, or a comparable consumer marketplace where price transparency, booking confidence, and trust are central customer challenges.
• Deep familiarity with consumer shopping and booking surfaces: search results, detail pages, booking flows, and the moments that make or break a customer's confidence to complete a transaction.
• Familiarity with personalization, recommendation systems, or AI‑powered search features — with a clear view of how to bring these capabilities to life for customers in ways that feel helpful, not gimmicky.
• Comfort in a matrixed, platform‑dependent org: able to scope against shared roadmaps, surface dependency risks early, and keep delivery moving without direct engineering ownership.
• Strong written communicator — able to produce clear PRDs, crisp exec‑facing narratives, and sharp decision documents that move stakeholders forward.

The total cash range for this position in Austin is $173,000.00 to $242,500.00. Employees in this role have the potential to increase their pay up to $277,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Seattle is $173,000.00 to $242,500.00. Employees in this role have the potential to increase their pay up to $277,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/. Equal Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization. Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. For more information, visit www.expediagroup.com. Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.

Equal Opportunity

Equal Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.