Senior Product Manager, Lodging

Expedia Group; Austin (TX); On-site; USD 173,000 - 277,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Wellness and travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group is seeking a Senior Product Manager for Brand Expedia (BEX) to own a meaningful slice of the lodging customer experience—from discovery to booking and post-booking. You will shape product strategy and work with cross-functional teams to deliver trusted, end-to-end experiences for families and other high-value travelers.

In a matrixed organization, you will define traveler problems, run rigorous experiments, and translate insights into a bold roadmap.

Qualifications

• Own consumer-facing product areas across full lifecycle with measurable outcomes.
• Strong customer intuition to translate insights into product decisions.
• Proven experimentation mindset with data-informed decision making.
• Cross-functional collaboration across platform, design, analytics and engineering.
• Strong written communicator for PRDs and exec narratives.

Responsibilities

• Shape how millions of travelers experience finding and booking a stay across Expedia's brands.
• Develop empathy for traveler segments and translate insights into a roadmap.
• Partner with Experience Design to craft end-to-end experiences across surfaces.
• Drive a rigorous experimentation program with clear success metrics.
• Operate effectively in a platform-dependent org and manage dependencies.
• Apply AI/ML thinking to improve discovery and personalization where appropriate.

Skills

Customer intuition

Experimentation mindset

Cross-functional collaboration

UX partnership

Written communication

Online travel experience

Education

Bachelor's degree

Master's degree

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.Senior Product Manager, LodgingIntroduction to the team:The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our focus on customer-centric innovation enables us to develop products that build loyalty and repeat business. We partner closely with teams across Expedia Group to drive growth and achieve results for our customers and the company.Join Expedia Group as a Senior Product Manager for Brand Expedia (BEX), one of the most trusted names in global travel. In this role, you will own a meaningful slice of BEX's lodging customer experience — from how travelers discover the right place to stay, to how they book with confidence, to how they arrive without surprises. You will design and deliver experiences for families, our highest-value traveler segment, with the goal of making Expedia feel less like a catalog and more like a trusted guide.This is a high-ownership role in a matrixed org. You'll work through platform and experience teams you don't directly manage, which means your ability to define a sharp customer problem, align stakeholders, and drive execution through influence is as important as your product instincts.In this role, you will:Shape how millions of travelers experience finding and booking a stay on Expedia — from first search to front door — ensuring every touchpoint feels designed for them, not just functional.Develop deep empathy for specific segments of travelers: understand how they search, what makes them anxious, where they abandon, and what builds the trust that earns a booking. Use customer advocacy data , user research, competitive intel, and behavioral data to stay close to the customer, not just the metrics.Translate customer insight into a clear, opinionated product roadmap — balancing fast wins that reduce friction now with longer-horizon bets on differentiated experiences families can't get elsewhere.Partner closely with Experience Design to craft end-to-end experiences that are coherent across surfaces — search, property detail, checkout, and post-booking — rather than optimizing surfaces in isolation.Drive a rigorous experimentation program: write sharp hypotheses grounded in customer problems, define success metrics that reflect real traveler value, and make confident ship/iterate/stop calls — including when data is messy or inconclusive.Operate effectively across a platform-dependent org: scope work against shared platform capabilities, manage cross-functional dependencies, and communicate trade-offs clearly to engineering, analytics, and senior stakeholders.Bring AI/ML thinking to consumer experience problems — whether that's smarter discovery, more relevant content, or personalization that adapts to traveler context — in ways that are safe, measurable, and meaningful to the customer.Minimum Qualifications:8+ years of relevant professional experience in B2C product management with a bachelor's degree, 6+ years with a master's, or equivalent professional experience.Demonstrated experience owning consumer-facing product areas across their full lifecycle — from customer discovery through scaled rollout — with measurable business outcomes.Strong customer intuition: able to get beneath surface metrics to understand the actual traveler problem, and translate that into product decisions with conviction.Proven experimentation mindset: able to design tests, define guardrails, interpret A/B results including inconclusive ones, and make data-informed decisions without waiting for perfect information.Track record of shipping work through cross-functional teams you don't directly manage — platform, design, analytics, and engineering partners.A strong UX partnership instinct — you've worked closely with design to craft end-to-end experiences that feel coherent, not just optimized by surface — and you can speak credibly to interaction and information design decisions.Preferred Qualifications:Experience in online travel, lodging, or a comparable consumer marketplace where price transparency, booking confidence, and trust are central customer challenges.Deep familiarity with consumer shopping and booking surfaces: search results, detail pages, booking flows, and the moments that make or break a customer's confidence to complete a transaction.Familiarity with personalization, recommendation systems, or AI-powered search features — with a clear view of how to bring these capabilities to life for customers in ways that feel helpful, not gimmicky.Comfort in a matrixed, platform-dependent org: able to scope against shared roadmaps, surface dependency risks early, and keep delivery moving without direct engineering ownership.Strong written communicator — able to produce clear PRDs, crisp exec-facing narratives, and sharp decision documents that move stakeholders forward.The total cash range for this position in Austin is $173,000.00 to $242,500.00. Employees in this role have the potential to increase their pay up to $277,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.The total cash range for this position in Seattle is $173,000.00 to $242,500.00. Employees in this role have the potential to increase their pay up to $277,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.Benefits and perksExpedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life .Accommodation requestsExpedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation .About Expedia GroupExpedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.Important noticeEmployment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/ .Equal OpportunityExpedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.